Job Description
Job Title:  Trainer
City:  Quezon City
State/Province:  Manila
Posting Start Date:  2/16/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Role 

We are looking for an experienced Trainer with strong exposure to US/UK banking operations in a call center environment. The ideal candidate will be responsible for delivering high-quality training programs, coaching associates, and ensuring compliance with banking and regulatory standards.

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Qualifications:

  • Bachelor’s Degree / College Graduate
  • Band B1: 2–4 years of relevant experience
  • Band B2: 4–6 years of relevant experience (Strongly Preferred)
  • US/UK banking experience gained in a call center environment

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Core Skills & Competencies:

  • Basic understanding of training methodologies (Virtual, Instructor-Led Training, F2F sessions)
  • Excellent communication, feedback, and coaching skills
  • Strong facilitation and presentation skills
  • Proficient in MS Office applications (PowerPoint, Excel, etc.)
  • Excellent oral, written, and listening skills
  • Willingness to work in shifts

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Good to Have:

  • Exposure to UK/US Banking industry
  • Experience in underwriting and payouts

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Key Responsibilities:

  • Conduct New Hire Training (classroom and virtual) ensuring strong process, product, and compliance knowledge
  • Manage training batches (typically 1:20 ratio) ensuring engagement and effective delivery
  • Provide structured coaching and feedback during training and OJT
  • Audit agent cases using prescribed audit sheets and provide documented gap analysis
  • Attend weekly calibration sessions with client/internal stakeholders
  • Conduct assessments (tests, practical evaluations) to measure trainee performance
  • Maintain training records, reports, and performance analysis for continuous improvement
  • Perform Training Needs Identification (TNI) and conduct refresher sessions based on audit findings
  • Track and analyze performance metrics and trends
  • Ensure compliance with regulatory, operational, and internal policy updates
  • Participate in case reviews, meetings, and process updates
  • Communicate trends, challenges, and process gaps to Team Leaders/Managers
  • Process transactions periodically to maintain operational competency
  • Maintain certification (TTT) and stay updated with new product/process changes
  • Motivate and support associates through structured career development guidance
Mandatory Skills: Training (Ops) .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.