Job Description
Job Title:  RPA
City:  Chennai
State/Province:  Tamil Nadu
Posting Start Date:  2/25/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Robotic Process Automation Developer
Job Summary
We are seeking a Robotic Process Automation (RPA) Engineer to design, build and operate automated processes, primarily using Microsoft Power Automate, with secondary experience in Automation Anywhere. The role includes administering these platforms as enterprise services, ensuring optimal performance, security, and compliance. The ideal candidate will have a strong understanding of business processes, workflows, and product development, with the ability to collaborate with cross-functional teams to deliver efficient automation solutions.
Key Responsibilities
 
Design, develop, and deploy RPA solutions using Microsoft Power Automate and Automation Anywhere.
Analyze and map business processes to identify automation opportunities.
Integrate RPA solutions with existing systems and platforms.
Troubleshoot and optimize automation workflows for efficiency and reliability.
Administer Power Automate environments through the Power Platform Admin Center and Automation Anywhere Control Room.
Monitor and maintain RPA platforms, ensuring high availability and performance.
Ensure compliance with security and governance standards in automation environments.
Collaborate with business stakeholders and technical teams to align automations with business needs.
Provide support and maintenance for existing automation solutions.
Required Qualifications
 
4-6 years of experience in RPA development, with proficiency in Microsoft Power Automate and Automation Anywhere.
Strong scripting skills in languages such as JavaScript, VBScript, or .NET.
Experience with cloud platforms, particularly Microsoft Azure, and integration with other systems.
Knowledge of administering Power Automate and Automation Anywhere platforms.
Bachelor’s in Computer Science, IT, or related field.
Excellent problem-solving, analytical, and communication skills.
Preferred Skills
 
Certifications in Microsoft Power Automate RPA Developer or Automation Anywhere.
Experience with AI Builder, Process Advisor, and Microsoft Dataverse.
Familiarity with Agile methodologies and tools like Jira.
Knowledge of BPM platforms, like Pega, a strong plus.


 

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  • Handle technical escalations through effective diagnosis and troubleshooting of client queries
    • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements 
    • If unable to resolve the issues, timely escalate the issues to TA & SES
    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

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  • Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
    • Mentor and guide Production Specialists on improving technical knowledge
    • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist 
    • Develop and conduct trainings (Triages) within products for production specialist as per target
    • Inform client about the triages being conducted
    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Identify and document most common problems and recommend appropriate resolutions to the team
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
2 Team Management Productivity, efficiency, absenteeism
3 Capability development Triages completed, Technical Test performance

 
Mandatory Skills: Microsoft Power Automate .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.