Job Description
Job Title:  CROSS FUNCTIONAL LEAD L1
City:  Raleigh
State/Province:  North Carolina
Posting Start Date:  9/21/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Application Support and Reliability

Raleigh, NC

 

  • A Bachelor’s degree in Computer Science or related field
  • 8 years hands-on experience with UNIX, SQL.
  • Experience with Business Intelligence Software (like microstrategy, powerbi, Kyvos etc.) Is a plus
  • Azure knowledge is desirable
  • Experience with monitoring solutions, preferably bigpanda, appdynamics and /or Splunk
  • Use of or knowledge of automation tools like Automation Anywhere or bigpanda a plus
  • Proficient with tools such as servicenow, Confluence, JIRA and batch scheduling workflow tools like airflow.
  • Ability to solve complex issues, good at problem statement analysis and solution design thinking
  • Knowledge of Finance and its terminology is desirable.
  • Track record of building good relationships with IT stakeholders and business partners
  • A solid working knowledge of ITIL

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Experience/Skills: 
    10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. 
    ITIL V4 MP / ITIL 
    2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification 
    Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. 
    Capability to deliver ITIL Trainings 
    Excellent team management skills and inter-personal skills 
    Excellent Presentation skills, verbal and written communication skills and facilitation skills 
    Good documentation and process flow diagramming skills 
    Graduate or Postgraduate in Management / Engineering / Computer sciences
 

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Mandatory Skills: Unix - Implementation and Maintenance .

 

Experience: 5-8 Years .

 

The expected compensation for this role ranges from $60,000 to $135,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.