Job Description
Job Title:  Program Lead- Raleigh
City:  Raleigh
State/Province:  North Carolina
Posting Start Date:  7/29/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Program Lead 

Job-Type: Full-time direct hire position.

Location: Raleigh, NC

Work authorization: US Citizen or US Green Card only

Pay: $65K base per year

Hours: Monday-Friday (various shift times start early as 7:30am EST and end as late as 8:30pm EST)

 

We’re looking for a Program Lead to oversee daily data collection operations, ensuring projects are delivered on time, meet quality standards, and achieve Service Level Agreements (SLAs). You’ll serve as the primary site contact, partnering with leadership and cross-functional teams to drive operational excellence, resolve issues, and improve performance. This is an excellent opportunity for a proactive leader who enjoys working in a fast-paced, metrics-driven environment.

 

Key Responsibilities

  • Lead daily operations to meet productivity, quality, and SLA targets.
  • Serve as the primary contact for site operations, communications, and escalations.
  • Monitor workflows, staffing, and operational performance.
  • Track KPIs and identify opportunities for process improvement.
  • Partner with leadership to resolve operational issues and minimize business impact.
  • Ensure compliance with quality standards, processes, and program requirements.
  • Support onboarding, coaching, and development of team members.
  • Maintain operational reports and documentation.
  • Collaborate across teams to improve efficiency and program success.

 

Minimum Qualifications

  • High school diploma or GED required.
  • 2+ years of experience in operations, program coordination, project coordination, team leadership, business operations, or a related field.
  • Strong communication, organization, and problem-solving skills.
  • Experience managing multiple priorities in a fast-paced environment.
  • Ability to analyze performance metrics and meet operational goals.
  • Proficient in Microsoft Office (Excel, Outlook, and PowerPoint).

Preferred Qualifications

  • Experience leading operational teams or programs.
  • Background in data collection, AI, data annotation, or digital operations.
  • Experience working with enterprise clients or customer-facing programs.
  • Familiarity with workforce management, ticketing, or project management systems.
  • Continuous improvement or process optimization experience.

Key Skills

  • Program Management
  • Operations Management
  • Team Leadership
  • Cross-Functional Collaboration
  • KPI & Performance Metrics
  • SLA Management
  • Quality Assurance
  • Process Improvement
  • Problem Solving
  • Communication
  • Microsoft Office
  • Adaptability

Work Environment

  • Fast-paced, deadline-driven environment.
  • Ability to manage changing priorities while maintaining high-quality standards.
  • Schedule flexibility may be required based on business needs.

 


 

Mandatory Skills: Geographic Information Systems(Maps) .

 

Experience: 3-5 Years .

 

The expected compensation for this role ranges from $60,000 to $65,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.