Job Description
Job Title:  ADMINISTRATOR L3(CONTRACT)
City:  Reading
State/Province:  Reading
Posting Start Date:  9/23/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

London- 5 Days a week onsite is mandate

 

Mandatory Skills

Technical Skills

Desktop, Laptop, Printer, and Peripheral Support
Windows 10/11 Administration
Active Directory & Azure AD
Microsoft 365 Administration
Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
Hardware Troubleshooting and Break/Fix Support
Device Imaging, Deployment, and Asset Management
ITSM Tools (ServiceNow, Remedy, Jira, etc.)
Remote Support Tools
Mobile Device Support (iOS/Android)
Basic Server and Infrastructure Knowledge

Professional Skills

Strong customer service orientation
Excellent verbal and written communication
Problem-solving and analytical skills
Time management and prioritization
Documentation and reporting
Ability to work independently in field locations
Stakeholder and vendor coordination

Preferred Certifications

ITIL Foundation
Microsoft Certifications (M365/Windows/Endpoint)
CompTIA A+
CompTIA Network+
OEM certifications (Dell, HP, Lenovo)

Roles & Responsibilities

Incident and Request Management

Provide onsite and remote technical support to end users.
Troubleshoot hardware, software, network, and application issues.
Resolve incidents within agreed SLA timelines.
Handle service requests such as device setup, software installation, and user onboarding.

Device Installation & Maintenance

Install, configure, and deploy desktops, laptops, printers, and peripherals.
Perform preventive maintenance and health checks.
Upgrade and replace faulty hardware components.

Asset & Inventory Management

Maintain accurate asset records.
Track hardware movement and lifecycle.
Coordinate warranty repairs and replacements.

User Support

Assist users with account access, password resets, and system usage.
Provide basic training and technical guidance.
Ensure high customer satisfaction.

Documentation

Update tickets with troubleshooting steps and resolutions.
Create knowledge base articles and support documentation.
Maintain service reports and compliance records.

Coordination & Escalation

Work with Service Desk, Infrastructure, Network, and Application teams.
Escalate unresolved issues to higher support levels.
Coordinate with vendors for hardware repairs and replacements.

Compliance & Security

Follow company security policies and procedures.
Ensure devices comply with organizational standards.
Support audit and compliance activities when required.

͏

͏

 

Mandatory Skills: Desktop Support .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.