Job Description
Job Title:  Administrator - L2
Req Id:  93341
City:  Redmond
State/Province:  Washington
Posting Start Date:  9/11/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role : Administrator

We are seeking a skilled Desktop Support Engineer to provide technical assistance to end users. The role involves installing, upgrading, and troubleshooting hardware and software systems. The ideal candidate should have a problem-solving attitude, the ability to deliver clear technical instructions, and be familiar with remote troubleshooting techniques.

This position is critical to ensuring prompt and accurate customer service and enhancing client satisfaction.

Responsibilities:

  • Address user tickets related to hardware, software, and networking issues
  • Guide users through installation of applications and computer peripherals
  • Diagnose problems by asking targeted questions
  • Provide step-by-step instructions to users
  • Conduct remote troubleshooting sessions
  • Explore alternative solutions to resolve issues
  • Customize desktop applications to meet user requirements
  • Log technical issues and resolutions
  • Escalate unresolved issues to higher-level support
  • Follow up with users to ensure system functionality
  • Report customer feedback and potential product requests
  • Assist in creating technical documentation and manuals

Requirements & Skills:

  • Proven experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
  • Hands-on experience with Windows/Mac OS environments including imaging, software installation, and configuration
  • Familiarity with office automation tools and peripherals (Wi-Fi, printers, scanners)
  • Understanding of network security practices and antivirus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Strong problem-solving and multitasking abilities
  • Customer-oriented mindset
  • Bachelor’s degree in Computer Science or a related field
Mandatory Skills: Desktop Support .

 

Experience: 1-3 Years .

 

Expected annual pay for this role ranges from $33,000 to $76,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.