Job Description
Job Title:  Administrator - L3
Req Id:  89922
City:  Redmond
State/Province:  Washington
Posting Start Date:  9/3/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

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Key Responsibilities
Customer Support & Communication
• Respond promptly and professionally to support requests related to:
o Login or documentation assistance
o Account changes, reassignments, and decommissions of devices
o SAW onboarding coordination and support
o Distribution and SILO-related inquiries
• Deliver clear and empathetic communication across all customer interactions
• Maintain accurate documentation of cases and resolutions
Exception Handling & Escalations
• Manage non-standard or escalated issues with a calm, customer-first approach
• Gather and share feedback from users to improve support processes
• Provide timely updates and resolution tracking for escalated concerns
Team Collaboration
• Work closely with peers, internal teams, and stakeholders to ensure smooth information flow and issue resolution
• Contribute to knowledge base updates and best practice sharing
• Support cross-functional communication during outages or high-priority issues

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Mandatory Skills: Datacenter - Wintel Stack .

 

Experience: 3-5 Years .

 

Expected annual pay for this role ranges from $45,000 to $110,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Information at a Glance

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.