Job Description
Job Title:  ADMINISTRATOR L2
City:  Richmond Hill
State/Province:  Ontario
Posting Start Date:  1/20/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Desktop Support Engineer to provide technical assistance to end users. Will be installing, upgrading, and troubleshooting hardware and software systems. 
Supporting end users, should have a problem-solving attitude along with the ability to give clear technical instructions. Should also be familiar with remote troubleshooting techniques. 
Ensure prompt and accurate customer service and increase client satisfaction. 
Responsibilities 
Requirements and skills 

•    Address user tickets regarding hardware, software and networking
•    Walk customers through installing applications and computer peripherals
•    Ask targeted questions to diagnose problems
•    Guide users with simple set by step instruction
•    Conduct remote troubleshooting
•    Customize desktop applications to meet the user needs
•    Record technical issues and solutions in logs
•    Direct unresolved issues to the next levelof support personnel

•    • _Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role 
•    • _Hands-on experience with Windows /Mac OS environments like laptop/desktop Imaging, software package installation, configuration etc., 
•    • _Working knowledge of office automation products and computer peripherals, like Wi-Fi, printers, and scanners 
•    • _Knowledge of network security practices and anti-virus programs 
•    • _A_b_i_l_i_t_y_ _t_o_ _p_e_r_f_o_r_m_ _r_e_m_o_t_e_ _t_r_o_u_b_l_e_s_h_o_o_t_i_n_g_ _a_n_d_ _p_r_o_v_i_d_e_ _c_l_e_a_r_ _i_n_s_t_r_u_c_t_i_o_n_s_ _
•    • _Excellent problem-solving and multitasking skills 
•    • _Customer-oriented attitude 
•    • _BSc in Computer Science or relevant field 
Mandatory Skills: Desktop Support .

 

Experience: 1-3 Years .

 

The expected compensation for this role ranges from CAD 37000 to CAD 63000 .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

 

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

 
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