Job Description

Job Title: DESKTOP ADMINISTRATOR L2

City: Riverwoods

State/Province: Illinois

Posting Start Date: 8/27/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

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Position Summary and Overview

The IT Support Technician plays a crucial role in the global IT organisation by ensuring a high performance of the service and customer satisfaction in the function that is the face of IT. The IT Support Technician is part of the global IT Support and End User Services organisation and manages supports end users and their workplace equipment in their respective region.
The IT Support Technician reports to the Regional Team Lead IT End User Support & Services.

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Major Responsibilities

Responding to tickets including initial triage
Ticket resolution based on Knowledge Base articles and Standard Work
Escalation of tickets as required as per Standard Work
Liaising with existing vendors
Installation, configuration and support to all hardware including laptops, desktops, printers, phones, macboook etc.
Installation, configuration and support to all software including Windows, Microsoft Office and other company applications
Support of company mobile devices
Management of Users and Groups in Active Directory
Tasks related to onboarding/offboarding of users
Basic troubleshooting of VOIP related issues
Basic support of telephony
Basic network troubleshooting
Contribution to activities supporting network security and compliance
Creation and review of knowledge base articles
End user training where relevant
Maintain an excellent level of customer service

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Essential:

Working experience with IT hardware such as desktops, laptops, printers etc.
Basic networking knowledge
Professional level knowledge of MS Windows (Client and Server), MS Office, M365 and other typical desktop applications
Excellent communication skills, both verbal and written
Excellent command of English language, both oral and written, additional languages are a plus
Working knowledge of general IT related Business Administration Processes
Ability to create and maintain professional business relationships
Basic problem solving
Ability to meet deadlines and manage stress effectively in high-pressure situations
Ability to self-motivate with a positive attitude
Driven to develop new skills

Education and Experience:

Completed IT apprenticeship or Bachelor degree in Computer Science or comparable experience / knowledge

Mandatory Skills: Desktop Support .

Experience: 1-3 Years .

The expected compensation for this role ranges from $35,500 to $76,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.