Job Description

Job Description: Desktop Support Engineer (Arabic Speaking)

Position Overview

The Desktop Support Engineer is responsible for delivering high‑quality, personalized technical support to the users. This role requires exceptional technical expertise, strong communication skills, and the ability to operate with discretion, urgency, and professionalism. The engineer will provide hands‑on support across end‑user devices, collaboration tools, networking, and business applications, ensuring seamless technology experiences for high‑priority stakeholders.

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Key Responsibilities

• Provide dedicated, white‑glove IT support to users, including C‑level executives and senior leadership.
• Deliver on‑site, remote, and proactive support with minimal disruption to the executive’s schedule.
• Anticipate user needs and resolve issues before they impact business operations.
• Maintain strict confidentiality and handle sensitive information with discretion.

Desktop & Device Support

• Install, configure, and troubleshoot laptops, desktops, mobile devices, and peripherals.
• Perform OS upgrades, patching, and system optimization for peak performance.
• Manage device lifecycle activities including imaging, deployment, and replacement.

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Networking Support

• Troubleshoot network connectivity issues (LAN/WAN/Wi‑Fi/VPN).
• Support secure remote access, authentication issues, and network performance concerns.
• Coordinate with network teams to resolve escalated issues impacting VVIP users.

Collaboration & AV Support

• Provide hands‑on support for collaboration tools such as Microsoft Teams, Zoom, Webex, and similar platforms.
• Set up and troubleshoot conference rooms, video conferencing systems, and executive meeting spaces.
• Ensure flawless execution of high‑profile meetings, presentations, and virtual events.

Application Support

• Support business applications, productivity tools, and enterprise software used by VVIP users.
• Troubleshoot application performance issues, login problems, and integration errors.
• Coordinate with application owners and vendors for escalations and fixes.

Short Description

Security & Compliance

• Ensure devices comply with corporate security standards and policies.
• Support MFA, encryption, endpoint protection, and secure data handling.
• Report and escalate security incidents as required.

Documentation & Reporting

• Maintain accurate records of incidents, resolutions, and device inventory.
• Contribute to knowledge base articles and process improvements.

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Required Skills & Qualifications

• Proven experience in Desktop IT support.
• Strong knowledge of Windows and macOS, mobile OS (iOS/Android), and enterprise tools.
• Hands‑on experience with network troubleshooting (TCP/IP, DNS, DHCP, VPN).
• Expertise in collaboration and AV technologies (Teams Rooms, Zoom Rooms, Poly, Cisco, Logitech, etc.).
• Solid understanding of enterprise applications, Microsoft 365, and productivity suites.
• Excellent communication, customer service, and interpersonal skills.
• Ability to work under pressure, manage urgent issues, and prioritize effectively.
• High level of professionalism, confidentiality, and attention to detail.