Job Description
Job Title:  SERVICE DESK LEAD L1
City:  Melbourne
State/Province:  Victoria
Posting Start Date:  7/7/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role:

Service desk lead

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Role Description

Service Desk Analyst is responsible to provide technical support and ensure efficient resolution of IT issues and will act as the first point of contact for end-users, delivering high-quality support and maintaining service excellence in line with organizational standards

Key Responsibilities

  • Serve as the primary point of contact for all IT-related incidents and service requests.
  • Provide Level 1 (and basic Level 2) technical support for hardware, software, network, and application issues.
  • Log and manage tickets using a service management tool (e.g., ServiceNow, Jira, Remedy).
  • Diagnose and troubleshoot technical issues, ensuring timely resolution within SLA guidelines.
  • Escalate unresolved issues to appropriate support teams or higher-level engineers.
  • Communicate effectively with users, providing updates and ensuring customer satisfaction.
  • Maintain accurate documentation of incidents, solutions, and knowledge base articles.
  • Perform routine system checks and support IT operations as needed.
  • Assist in onboarding/offboarding processes, including user account setup and access management.

 

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Key Skills 

  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and interpersonal skills.
  • Customer-oriented with a focus on service excellence.
  • Ability to prioritize tasks and work under pressure.
  • Good documentation and organizational skills.

Team player with a proactive attitude

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Mandatory Skills: Service Desk Consulting .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.