Job Description

Setup nests prior to start of operationsPerform daily aircraft and flight-line checks (including pre-flight and post-flight inspections), and other start of day activitiesPerform routine aircraft standard practices (as defined in Wipro Customer’s uncrewed aerial system maintenance manual)Perform nest equipment and condition checks (before operations, during operations and end-of-day)Maintain nest cleanliness within the nest boundaryReplace Wipro customer’s provided nest equipment as requiredParticipate in Personnel briefsMaintain communications with the Wipro Customer’s flight operations center using Wipro Customer’s provided equipmentRespond to and complete field service tasks assigned by Wipro customer.Respond to minor emergencies involving Wipro customer’s aircraft and equipment and report occurrences to the Wipro Customer’s designated flight operations manager (“FOM”)When scheduled, visually monitor airspace to detect and report non-Wipro Customer aircraftMonitor air-traffic displays provided by Wipro Customer to detect non-Wipro Customer’s aircraft and report to the pilot-in-command (“PIC”)Monitor for and report hazardous weather conditions in the operating area to the FOMDetect and report visible obstacles or other hazards to flight to the FOMVerify and report location and height of detected obstacles as requestedOperate a Contractor-provided light vehicle (van) for movement between various Wipro Customer’s operating locations, move aircraft between sites, and recover Wipro Customer’s aircraftRecover Wipro Customer’s aircraft that have landed outside the nest areaProperly secure nest equipment and facilities at the end of the aircraft’s service

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• Deliver excellent customer service through effective understanding of client tool, accurate case logging and prioritization as per regulatory guidelines 
  • Serve as the primary point of contact for accessing cases pertaining to a specific client using designated client tool
  • Develop deep understanding and use of client tool to effectively perform day today duties
  • Access client tool and acknowledge to the client the receipt of the cases as per the SLA’s defined in the contract 
  • Accurately document all pertinent case information such as case number, case type, etc. on a daily basis for all cases received
  • Prioritize cases on the levels of urgency and complexity as per the regulatory guidelines defines by the client 
  • Accurately extract case information and create an excel listing cases along with relevant information pertaining to the cases
  • Maintain logs and records of all client cases as per the standard procedures and guidelines
  • Collaborate with client and undergo trainings on any new regulatory guidelines for a particular client process and implement the same on all cases