Job Description
Job Title:  L3 Application Support Engineer
Req Id:  81930
City:  Mexico City
State/Province:  Estado De Mexico
Posting Start Date:  7/16/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

L3 Application Support͏

Responsibilities:

  • Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues
  • Develop and enhance the SRE strategy to ensure the scalability, reliability, and performance of the plant
  • Efficiently escalate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders.
  • Automate manual processes to improve efficiency.
  • Escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations.
  • Possess a solid understanding of technical concepts and be capable of writing code when necessary.
  • Create documentation, runbooks, and code snippets to resolve issues and share them with the team.


͏

Mandatory Skills:

  • Key criteria: Bachelor's degree (U.S. or equivalent) and 3+ years of software development experience

  • Must be comfortable coding in Java or similar programming language, debugging, writing quality-of-life snippets, writing scripts for debugging and updates and familiarity with Linux bash scripting

  • Must be a clear, empathetic communicator

  • Must be willing to execute support issues while also building out the function and automating repeat issues

  • The ability to identify corner cases, add validations will help us understand problem solving ability. Knowledge of standard support ticketing, prioritization and SDLC processes and tools Gitlab, incident management, JIRA etc

  • 30-40% effort would be in enhancement/automation/small fixes.

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Deliver

No. Performance Parameter Measure
1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan
2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation
3. MIS & Reporting 100% on time MIS & report generation

 
Mandatory Skills: Java Legacy Application Modernization .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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