Job Description

The Outbound Call Center Representative position is full-time (40 hours/ week) with variable (varying) shifts to support our 7am to 7pm Mon-Fri operations

Position is remote, WFH. Employees must be able to work from 7am-7pm CST M-F during our 5–6-week training program. Post training shifts may vary. Training will be conducted virtually from home.

This initiative involves outbound calls to patients and providers to resolve pharmacy order issues relating to delivery setup, payments, clinical information requirements and required consultations.

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Primary Responsibilities:

• Making Outbound calls &/or back-office work.
• Providing excellent customer service, including the ability to handle escalated callers
• Maintaining knowledge of various health plan partner benefits, networks, CMS regulations and health plan partner policies
• Utilizing experience and judgement to plan, accomplish goals and effectively resolve each assigned task
• Performs all other related duties as assigned

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Required Qualifications:

• High School Diploma / GED (or higher)
• 2+ years of combined or related experience in a healthcare, call center, and/or customer service setting using the telephone and computer as the primary instrument to perform job duties
• Ability to work one of the varying shifts to support 7am – 7pm Mon-Fri operations
• Proficiency with Microsoft Office Word (create and maintain documents), Excel (create and maintain spreadsheets) and Outlook (email and calendaring) 

Preferred Qualifications:

• Associate’s degree (or higher) in a healthcare related field
• Medical Terminology
• ICD-9/ICD-10 and CPT Knowledge

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)