Job Description
Job Title:  Salesforce QA Manager
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  10/29/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

As a Salesforce QA Manager, you will lead the quality assurance strategy for Salesforce implementations, ensuring robust testing processes, compliance with standards, and delivery of high-quality solutions. You will be responsible for defining QA strategies, managing QA teams, and ensuring the delivery of high-quality Salesforce solutions that meet business and technical requirements. This role requires strong leadership, technical expertise in Salesforce, and a passion for driving excellence in a fast-paced environment.

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Key Responsibilities

QA Strategy & Planning:

  • Define and implement comprehensive QA strategies for Salesforce projects (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, etc.).
  • Establish and enforce QA best practices, standards, and processes aligned with Agile/DevOps methodologies.
  • Collaborate with project managers, developers, and business analysts to ensure test coverage and quality objectives.

Team Leadership:

  • Lead and mentor a team of QA engineers and testers across multiple geographies.
  • Manage resource allocation, performance reviews, and skill development plans.
  • Foster a culture of continuous improvement and quality excellence.

Test Management:

  • Oversee the creation and execution of test plans, test cases, and test scripts for functional, regression, integration, and UAT testing.
  • Ensure test automation strategies are implemented using tools like Selenium, Provar, TestNG, or similar.
  • Manage defect tracking, triaging, and resolution processes using tools like JIRA or Azure DevOps.

Stakeholder Collaboration:

  • Act as the primary QA point of contact for internal and external stakeholders.
  • Provide regular updates on QA metrics, risks, and mitigation plans.
  • Participate in requirement reviews, design discussions, and sprint planning sessions.

Compliance & Risk Management:

  • Ensure compliance with security, data integrity, and regulatory standards.
  • Implement quality control processes
  • Provide quality metrics and reporting to stakeholders.

Analyze and improve quality metrics

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Required Skills & Experience

  • 10+ years of experience in QA, with at least 5+ years in Salesforce testing.
  • Strong understanding of Salesforce platform, including Sales Cloud, Service Cloud, and Lightning.
  • Hands-on experience with test automation tools (Provar, Selenium, TestNG).
  • Proficiency in test management tools (e.g., JIRA, Zephyr, TestRail).
  • Strong understanding of quality assurance principles
  • Experience with CI/CD pipelines and DevOps practices.
  • Excellent leadership, communication, and stakeholder management skills.

Preferred Qualifications

  • Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder, or QA-specific certifications) are a plus
  • Experience with API testing and integration validation.
  • Knowledge of Agile methodologies and QA best practices
  • Knowledge of performance testing and security testing practices.

Familiarity with test data management and environment management tools.

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Deliver

No. Performance Parameter Measure
1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

 

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Mandatory Skills: Salesforce Performance Testing .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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