Job Description
Job Title:  Site Support Engineer
Req Id:  80170
City:  Salford
State/Province:  Greater Manchester
Posting Start Date:  8/6/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

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Strong experience providing IT Infrastructure field support which 
includes troubleshooting hardware, software, operating system issues and problems and 
fixing the issues without impacting / violating the hardware warranty or customer security 
compliance requirements. 
o Able to interact and work with customer at different levels. 
o Ability to work with deadlines and complete tasks on time. 
o Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop,
Printers and accessories
o Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform 
smart and physical assistance activity under instruction, at sites. 
o Ability to lift / move computer equipment weighing up to 50Lbs. 
o Conference room A/V equipment assistance & troubleshooting
o Basic VOIP phone configuration & troubleshooting
o Smart hand support for peripheral and networking hardware, including, but not limited to
monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers,
switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart
Hands’ capability
o Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win
10 / MAC / Linux)
o Experience with Anti-spyware and Anti-virus software.
o Basic installation and troubleshooting of standard software’s / application like Adobe,
browsers
o Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word,
PowerPoint, Teams, Skype, OneDrive)
o Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
o Basic understanding , mail configuration and troubleshooting of Mobile Device
Management system ( Airwatch / Xenmobile / Mobile iron etc),
o Basic understanding on Data backups,
o Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
o Basic configuration & troubleshooting of Apple machines /mobile devices
o Contribution towards creating KB article
o Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines
o Knowledge and experience on Service requests and incident management process,
o Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
o Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.)

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Mandatory Skills: Desktop Support .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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