Job Description

We are seeking an Insights Practitioner to join our team as a UX Research Lead. As the UX Research Lead, you will act as a trusted thought leader and practitioner for creating impactful end-to-end experiences, as well as helping grow the Research practice at Designit.

Your background in providing pivotal user insights that lead to high-quality, human-centered, and business value-based experiences will be the key to discovering opportunities where Designit can drive greater impact for our client and users at large. In collaboration with an interdisciplinary team, you will drive and own strategic user research activities and deliver actionable findings into future iterations of products and services. You will also drive growth efforts, owning and supporting proposals and pitches.

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Would you like to...

• Drive research activities that capture the user voice and behavior to inform design, development, marketing, and strategic decision-making, including but not limited to usability studies, 1:1 stakeholder and user interviews, diary studies, and surveys.
• Develop research artifacts like discussion and observation guides, journey maps and insights reports
• Communicate, defend, and build consensus around your research and how it informs design & strategy
• Document and present strategic recommendations and your point of view based on research and analysis
• Uphold and represent research and design methodologies and best practices, to collaborate with and advise designers on the project
• Provide oversight and guidance to researchers and designers 
• Drive sales and growth efforts – writing proposals, pitching to clients and expanding existing client relationships

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We would like you to have...

• 6+ years of experience conducting user or market research and driving tangible outcomes with product teams
• 6+ years of experience using varied quantitative and qualitative research techniques across multiple stages of the development process
• 2+ years of experience with employee experience or B2B research
• Bachelor’s degree or higher in Experimental Psychology, Cognitive Psychology, Human Factors, Journalism, Human-Computer Interaction, Design, Business, Marketing, or a related field
• Demonstrated ability to effectively communicate rich customer data and articulate the implications of research findings in clear and compelling ways
• Strong business acumen, aligning design solutions with client objectives and needs.
• Ability to advocate for inclusive, user-centric, and data-driven digital products/ experiences
• Excellent project management skills and proven ability to work within tight timelines
• Demonstrated ability to work cross-functionally, collaborating with distributed teams across disciplines to drive change into products and services
• Strong problem-solving and decision-making skills with an entrepreneurial mindset
• Comfortable in an individual contributor and consulting role, as well as in advisory role managing team members
• Experienced in client-facing positions and presentations to executive-level audiences.
• Excellent communication and interpersonal skills, building rapport with clients and stakeholders
• Ability to drive growth and research pipeline

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