Job Description
Partner Operations Analyst
- Process requests in SFDC that caters to partner requirements/concerns with highest quality maintaining the SLA’s
- Handling priorities /escalations without dependency
- Work cross-functionally with other teams for resolving issues
- Involve in simple & medium transactional processing activities
- Act as the Subject Matter Expert (SME) /Be a POC for all critical decision making on Partner support processes /implementation of new processes/changes to the existing processes/M&A's
- Participate actively /drive steady improvements and automation of current processes/systems/procedures with a focus to drive operational efficiencies
- Must be ready to take calls / support chats to provide quality resolutions to our customers/partners
- Handle end-to-end case management/P0 management /identify potential escalations & address it on timely manner
- Willingness to support PST hours on a rotational basis (10PM-7AM) IST
- Proactive measures to avoid escalations
- Create and participate in creating documentation
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Mandatory Skills: Business Analysis .
Experience: 1-3 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.