Job Description
Job Title:  Administrator - L2
Req Id:  95438
City:  San Juan Capistrano
State/Province:  California
Posting Start Date:  9/11/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

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ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Ensure HW rack and stack process is performed and ensure decommissioning HW from racks when requested.
  • Ensure issues are tracked, reported on, and resolved in a timely manner in Turnover report.
  • Document, troubleshoot, and route incident tickets
  • Track incident tickets to resolution
  • Monitor facility systems and production processing and performance.
  • Tracks, monitors, and reports progress of production processing
  • Communicate issues and resolutions with an awareness of their impact to customers
  • Respond to system alerts and failures
  • Monitor production requests and execute requests for input and take appropriate action
  • Assist technical services in problem resolution
  • Track incident tickets to resolution
  • Develop documentation and procedures
  • Work with outside vendors to provide data center access for hardware service/repair, environmental functions, etc

QUALIFICATIONS

  • At least three years of combined experience in Information Technology and/or Technical Education related to IT       

 Skills and experience:

  • Hardware Rack and Stack installs and decommissioning
  • knowledge of: Windows and/or Linux OS, Microsoft Office compatible applications.
  • Working knowledge of problem reporting software Moogsoft preferred), paging and ticketing systems (ServiceNow preferred), backup software (Rubrik preferred).   

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Mandatory Skills: Datacenter - Wintel Stack .

 

Experience: 1-3 Years .

 

Expected annual pay for this role ranges from $33,000 to $76,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.