Job Description
ServiceNow ITSM
We are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world. We proudly serve more than 1500 customers through a vast and extremely complete portfolio, which includes the latest in technology, serving various sectors of the national and international market.
Required Skills
- Design and implement ITSM processes: Incident, Problem, Change, Request, and Configuration Management.
- Lead ServiceNow platform deployments and enhancements, including Catalog Items, Flow Designer, and CMDB integrations.
- Conduct workshops and ideation sessions to define workflows for fulfillment and assurance.
- Collaborate with cross-functional teams to align IT services with business objectives.
- Monitor service performance and drive continuous improvement initiatives.
- Support automation efforts to reduce incident volumes and improve resolution times
Wipro is an egalitarian company that offers employment opportunities to all people, running a selection process that does not consider race, gender, nationality, ancestry, disability, sexual orientation or any other status protected by applicable law.
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Experience: 1-3 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.