Job Description
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
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Primary Skills (Must-Have)
• Architecture & Design: Solution architecture, system design, integration patterns, NFRs (performance, resilience, security), design governance
• .NET: ASP.NET Core, C#, Web API, Entity Framework
• Data: SQL (SQL Server preferred; Oracle/Sybase exposure is a plus)
• Cloud: Azure services (App Services, Storage, Key Vault, monitoring/logging—based on solution needs)
• Platform: IIS, Windows-based hosting and troubleshooting
• Delivery: CI/CD and DevOps practices, code reviews, SDLC/Agile
Secondary Skills (Good to have skills):
• Azure Cloud
• Azure DevOps
• Unix Scripting
Optional:
• On-Premise to Azure Cloud Migration
• .net version or Framework upgrade
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Tech Lead
Primary Skills (Must-Have)
• Architecture & Design: Solution architecture, system design, integration patterns, NFRs (performance, resilience, security), design governance
• .NET: ASP.NET Core, C#, Web API, Entity Framework
• Data: SQL (SQL Server preferred; Oracle/Sybase exposure is a plus)
• Cloud: Azure services (App Services, Storage, Key Vault, monitoring/logging—based on solution needs)
• Platform: IIS, Windows-based hosting and troubleshooting
• Delivery: CI/CD and DevOps practices, code reviews, SDLC/Agile
Secondary Skills (Good to have skills):
• Azure Cloud
• Azure DevOps
• Unix Scripting
Optional:
• On-Premise to Azure Cloud Migration
• .net version or Framework upgrade
• Autosys
Experience Level:
• 6+ years
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- Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
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Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.