We are seeking an experienced Community Manager to support Microsoft and help shape how the brand engages across social communities and real-time conversations.

This role extends beyond traditional monitoring and response. The Community Manager will identify emerging conversations and cultural moments, uncover actionable insights, determine when and where the brand should engage, and help strengthen community management strategies across social platforms.

The ideal candidate is highly organized, adaptable, collaborative, and comfortable working in a fast-moving social environment where priorities can shift quickly based on conversations, cultural moments, sports, and evolving audience behaviors. They should be equally comfortable analyzing data and social listening insights, crafting thoughtful brand responses, and collaborating with teammates to identify and act on emerging opportunities.

Lead complex, high-visibility community engagement, applying strong brand, editorial, and audience judgment.Identify proactive and earned engagement opportunities across social platforms, creators, trends, cultural moments, sports, and communities.

Make thoughtful engage-versus-skip decisions based on relevance, audience value, brand permission, timing, and potential risk.

Turn community conversations into actionable insights by identifying emerging narratives, audience needs, sentiment shifts, trends, and opportunities.

Develop and refine advanced social listening queries using Boolean logic, exclusions, conversational language, and evolving terminology.

Create platform-native responses that balance brand voice with the expectations, behaviors, and nuances of individual communities.

Identify sensitive conversations and determine when escalation or additional review is required.Analyze engagement patterns and translate community activity into meaningful recommendations for social, content, and marketing teams.Leverage AI, social listening tools, and data to improve the speed, quality, effectiveness, and scalability of community management.

Develop reusable query banks, response libraries, engagement frameworks, escalation guidance, and best practices to strengthen team capabilities and consistency.

Monitor and respond to real-time moments and rapidly evolving conversations, adjusting priorities as audience behaviors, trends, and opportunities change.

Communicate proactively across an integrated, cross-functional team, keeping stakeholders informed and collaborating effectively across multiple workstreams.

You are an experienced community management professional who understands not only how to engage audiences, but when and why to engage, what conversations matter, and how to translate community activity into meaningful organizational insights.

The ideal candidate brings expertise in:

• Strategic, proactive community engagement and real-time identification of trends, cultural moments, and relevant conversations.
• Advanced social listening and Boolean query development, with strong social intelligence and pattern-recognition skills.
• Understanding of platform-specific audience behaviors, community dynamics, and engagement best practices.
• Brand voice and social copywriting, including the ability to create authentic, platform-appropriate responses.
• Escalation and reputation management, with sound judgment around sensitive or high-risk conversations.
• Community measurement, tagging, taxonomy, and performance analysis.
• AI-assisted research, analysis, and workflow development to improve efficiency and effectiveness.
• Strong data analysis skills, including experience working with Excel and structured datasets.
• Ability to manage multiple priorities, adapt quickly, and make sound decisions in a fast-moving social environment.
• Excellent written and verbal communication skills and the ability to collaborate effectively across cross-functional teams.

Platform Experience: Hands-on experience across LinkedIn, Reddit, TikTok, Instagram, YouTube, and X is highly valuable.

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Success in this role requires an agile, proactive professional with strong judgment who can navigate the unpredictable nature of social media, particularly around major announcements, cultural events, sports moments, and real-time audience conversations.

The ideal candidate:

• Communicates proactively, clearly, and effectively with stakeholders and teammates.
• Prioritizes competing needs and adjusts quickly as conversations and business priorities evolve.
• Works independently while exercising good judgment about when to collaborate, seek input, or escalate.
• Brings curiosity, critical thinking, and sound decision-making rather than relying solely on established playbooks.
• Collaborates effectively within a highly matrixed, team-oriented environment.
• Demonstrates strong attention to detail, accountability, and consistent follow-through on commitments.