Job Description
This is a contract position through June 2026 with potential for extension.
Remote - 8-5am PST
Role Purpose
The Evidence Specialist serves as a key member of the Global Customer Advocacy team by managing the communication between nominators and requestors throughout their advocacy experience while ensuring adherence to the standard operating procedure (SOP).
The Evidence Specialist is responsible for managing nominations through the triage process—from the beginning stages of the nomination all the way through submission to production. This role adheres to predetermined service level agreements (SLAs) and follows the defined SOP while ensuring proper communication with key stakeholders. The Evidence Specialist also seeks opportunities to gain efficiencies in the SOP and shares insights with the Team Lead.
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Would you like to...
Day to Day
- Manage reactive recruitment, proactive recruitment leads, and the evidence nominations pipeline by adhering to the SOP and ensuring SLAs are met.
- Maintain evidence nominations via MaSH (internal tool) by updating the progress of each nomination.
- Conduct and manage outreach and follow-up with reference account owners or nominators via email and Teams.
- Schedule and lead evidence nomination Production Readiness Review (PRR) meetings.
- Submit evidence nominations into production via MaSH.
Weekly
- Manage the pipeline of evidence nominations via ADO while maintaining updated worklogs.
- Ensure timely responses to all nomination-related emails with stakeholders.
- Schedule and lead SRB meetings for nominations.
- Work a minimum of 10 proactive leads each week / 40 leads per month (may vary based on SOW or backlog).
- Attend all relevant internal and client meetings.
- Record time daily and submit completed timesheet by close of business each Friday.
Monthly
- Work a minimum of 40 proactive leads (may vary depending on SOW or backlog).
- Contribute to Monthly Business Review (MBR) reports as directed by Delivery or Team Lead.
Quarterly
- Contribute to Quarterly Business Review (QBR) reports as directed by Delivery or Team Lead.
- Participate in Microsoft Designit Team and Designit Global/Regional townhalls.
- Complete all assigned training programs and compliance requests in a timely fashion.
- Participate in peer and self-review audits leading into bi-annual performance evaluations.
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We would like you to have...
- 1–3 years of experience in program coordination, project management, or customer advocacy.
- Strong organizational skills and ability to manage multiple tasks and communications.
- Familiarity with tools like ADO (Azure DevOps), MaSH, Microsoft Teams, and Outlook.
- Experience leading meetings and collaborating with cross-functional teams.
- Understanding of SOPs and SLAs, with a track record of following structured processes.
- Excellent written and verbal communication skills.
- Proactive approach to identifying process improvements and sharing insights.
- Ability to thrive in a fast-paced, deadline-driven environment.
- Experience contributing to business reviews and performance evaluations is a plus.
Experience: 5-8 Years .
The expected compensation for this role ranges from $60,000 to $135,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
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