Job Description

We are looking for an experienced ServiceNow Senior Business Process Consultant – HRSD to lead HR process discovery, requirement analysis, solution design, and transformation initiatives. The role will work closely with HR stakeholders, Product Owners, Architects, and development teams to translate business requirements into scalable ServiceNow HRSD solutions.

Localization: Łódź

Work mode: Hybrid from customer office

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Key Responsibilities

• Lead workshops with HR stakeholders to understand current-state processes, pain points, business requirements, and future-state objectives.
• Provide functional consulting across ServiceNow HRSD, including HR Case Management, Employee Center/Employee Center Pro,
• HR Knowledge Management, Lifecycle Events, and HR Services.
• Analyze existing HR processes and recommend opportunities for standardization, simplification, automation, and employee experience improvement.
• Translate business requirements into user stories, functional requirements, process flows, acceptance criteria, and solution requirements.
• Facilitate process design and requirement-gathering workshops with business, HR, and technical stakeholders.
• Partner with ServiceNow Architects and Developers to ensure functional requirements are translated into appropriate platform solutions.
• Drive adoption of ServiceNow out-of-the-box capabilities while minimizing unnecessary customizations.
• Support HR service taxonomy, case categorization, assignment/routing requirements, SLAs, knowledge, notifications, and HR service configuration.
• Define and validate employee journeys and lifecycle processes such as onboarding, offboarding, transfers, and other employee transitions.
• Support integrations and process requirements involving enterprise HR platforms such as Workday, SAP SuccessFactors, or other HR systems.
• Participate in solution validation, UAT, defect triage, release readiness, and business sign-off.
• Provide functional leadership and guidance to Business Analysts and delivery teams throughout the implementation lifecycle.
• Support stakeholder communication, governance, demos, and ServiceNow HRSD roadmap discussions.

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Required Skills

• Strong hands-on functional/consulting experience in ServiceNow HRSD.
• Strong understanding of HR Case Management, HR Services, Employee Center, HR Knowledge, and Lifecycle Events.
• Experience conducting process discovery, fit-gap analysis, requirement workshops, and future-state process design.
• Strong experience developing user stories, acceptance criteria, process flows, and functional specifications.
• Good understanding of ServiceNow platform capabilities, workflows/Flow Designer, integrations, reporting, and security concepts.
• Ability to bridge the gap between HR business stakeholders and ServiceNow technical teams.
• Strong stakeholder management, workshop facilitation, presentation, and communication skills.
• Experience working in Agile/Scrum-based ServiceNow implementation programs.

Preferred Skills

• ServiceNow Certified System Administrator (CSA).
• Relevant ServiceNow HRSD implementation certification.
• Experience with large enterprise HR transformation programs.
• Understanding of Employee Center Pro, Virtual Agent, Performance Analytics, and IntegrationHub.
• Experience integrating ServiceNow HRSD with Workday or SAP SuccessFactors.
• Exposure to global HR processes, data privacy, employee data security, and HR compliance requirements.

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What we offer:
•    Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
•    Premium medical services for employees and family members (Lux med)
•    Life & Disability Insurance for employees and family members (Generali)
•    Social Fund benefits: holiday bonuses, kindergarten allowances, Christmas bonuses etc
•    Variable Pay(part of annual compensation): Quarterly bonus based on company performance.
•    Co-financing for glasses
•    Access to internal and external learning platforms (i.e. Udemy, WiLearn, HMM, FutureSkills)
•    Employee Referral bonuses
•    Relocation assistance: accommodation, travel, and other covered expenses
•    Foreign language allowance, On-call allowance, Call-out allowance, morning/evening/night Shift allowance, Overtime work allowance, Business travel allowance (if applicable to the role requirements)
•    Integration and cultural events for employees
•    Performance based Reward and recognition programs
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Equal Opportunity Employer:
Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law
 
Internal Reporting and Whistleblower Protection:
Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.

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