Job Description

With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow, and create a career path that makes us an organization of opportunities beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience!

Job Title: Application Support & Development Lead

Location: Gdansk, Poland (Hybrid working)

Experience: 8+ Years

Languages: Spanish & English

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Key Responsibilities:

• Communicate effectively with business users and stakeholders in Spanish and English; manage expectations and ensure timely updates.
• Lead and manage a team (task allocation, guidance, mentoring) and drive ownership across support and development activities.
• Prepare and present Weekly Status Reports (WSR) and Monthly Status Reports (MSR), including risks, issues, and progress updates.
• Apply strong ITIL knowledge and contribute to implementation/improvement of ITIL processes (Incident, Problem, Change, Service Request)
• Handle risk management and escalation management, ensuring critical incidents are resolved within agreed timelines.
• Ensure Disaster Recovery (DR) and Business Continuity (BCP) readiness, including participation in DR drills and documentation updates.
• Act as a customer-facing point of contact for reported issues; coordinate triage, prioritization, and resolution.

Required Skills and Experience:

• 8+ years of experience in application support and development .
• Good experience with Visual Basic, .NET development, SQL Server
• Strong team leadership, stakeholder management, and customer communication skills.
• Solid experience in ITIL-based process execution/implementation. 
• Experience with DR/BCP planning and execution.

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What we offer:

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
• Premium medical services for employees and family members (Lux med)
• Life & Disability Insurance for employees and family members (Generali)
• Profitable Capital pension Plan (PPK) up to 4% of employer contribution
• Social Fund benefits: holiday bonuses, kindergarten allowances, Christmas bonuses etc
• Co-financing for glasses
• Access to internal and external learning platforms (i.e. Udemy, WiLearn, HMM, FutureSkills)
• Employee Assistance Program and Fit app for wellbeing
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Foreign language allowance, On-call allowance, Call-out allowance, morning/evening/night Shift allowance, Overtime work allowance, Business travel allowance (if applicable to the role requirements)
• Famous annual company integration event for employees & families combined with CSR impact – Spirit of Wipro Run
• Integration and cultural events for employees
• Performance based Reward and recognition programs

Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.

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Deliver