Job Description

Hybrid module of work from our Warsaw office.  

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Responsibilities:

• Perform in-depth root cause analysis and devise resolution strategies for complex client integration challenges, ensuring swift and effective support.
• Develop, maintain, and enhance sample codebases and reference applications to facilitate client onboarding and troubleshooting.
• Create and improve internal automation tools aimed at increasing efficiency and accelerating the troubleshooting process of technical issues.
• Collaborate closely with cross-functional teams, including engineering leads, product management, and operations, to align on solutions and continuous improvement.
• Manage and respond to client tickets using platforms such as Jira and ServiceNow, ensuring clear communication and timely updates.
• Contribute technical insights and participate in knowledge-sharing sessions to uplift team capabilities.
• Maintain up-to-date documentation of workflows, system configurations, and client integrations to support knowledge continuity.

Note: Product requirement creation, scrum mastering, and product ownership are outside the scope of this role.

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Candidate Requirements:

• Minimum of 6 years of professional experience in software development with a strong focus on Java Full Stack development combined with DevOps practices.
• Proficiency in multiple programming languages including Java, Python, and front-end technologies such as Angular and React.
• Comprehensive understanding of the Software Development Life Cycle (SDLC) and experience building robust, scalable multi-tier web applications.
• Hands-on experience designing and testing enterprise-level RESTful APIs using JSON over HTTP.
• Solid grasp of web protocols and technologies including HTTP, REST, HTML, and JSON standards.
• Familiarity with version control systems like Git and GitHub, and expertise with CI/CD pipelines leveraging tools such as Jenkins or GitLab CI.
• Experience working with cloud service providers, preferably AWS, Azure, or Google Cloud Platform, including deployment and management of containerized applications using Docker and Kubernetes.
• Knowledge of infrastructure monitoring and logging tools such as Prometheus, Grafana, and Splunk to ensure application reliability and performance.
• Strong scripting skills in languages like Python, Bash, or PowerShell to automate operational tasks.
• Demonstrated ability to work in agile environments and adopt best practices for continuous integration and delivery.
• Experience with ticketing management systems including Jira and ServiceNow to manage incident resolution efficiently.

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What we offer:

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
• Premium medical services for employees and family members (Luxmed)
• Life & Disability Insurance for employees and family members (Generali)
• Profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Friendly and inclusive company culture

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Equal Opportunity Employer:
Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:
Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.