Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

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Key Responsibilities

ATF & Functional Testing

• Design, develop, and execute ATF test cases under guidance of the ATF Lead.
• Perform functional, regression, and integration testing for ServiceNow applications.
• Convert manual test cases into ATF-based automated scripts.
• Execute ATF test suites and analyze test results and failures.
• Validate fixes and perform re-testing for resolved defects.

ServiceNow Module Testing

• Conduct testing across various ServiceNow modules, such as:
• ITSM (Incident, Change, Problem, Request)
• Service Catalog
• CMDB (basic validation)
• Workflows / Flow Designer
• Service Portal (basic UI validation)
• Ensure test coverage for configurations, UI policies, business rules, and flows.

Defect Management & Reporting

• Log, track, and manage defects using defined defect management processes.
• Perform root cause analysis for test failures and coordinate with developers.
• Prepare daily/weekly test execution status and defect reports.

Collaboration & Process Adherence

• Work closely with developers, BAs, and test leads during sprint cycles.
• Participate in sprint ceremonies such as planning, daily stand-ups, and retrospectives.
• Follow defined testing standards, processes, and documentation guidelines.

Required Skills & Experience

Technical Skills

• Hands-on experience with ServiceNow Automated Test Framework (ATF).
• Experience creating and executing ATF test cases.
• Good understanding of ServiceNow platform fundamentals and module functionality.
• Basic knowledge of JavaScript (nice to have).
• Familiarity with Agile testing practices.

Experience

• 3–5 years of overall testing experience.
• 1–3 years of experience in ServiceNow testing.
• Experience working in Agile / Scrum delivery environments.
• Exposure to ServiceNow upgrades and regression testing is a plus.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA) – preferred
• ISTQB Foundation or equivalent – nice to have

Soft Skills

• Good communication and coordination skills.
• Strong attention to detail and quality mindset.
• Ability to learn quickly and adapt to new modules and features.
• Team player with a proactive attitude.

Education

• Bachelor’s degree in Engineering, Computer Science, or equivalent practical experience.

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