Job Description
Job Title:  Technical Account Manager
City:  Seoul
State/Province:  Korea
Posting Start Date:  5/19/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

Technical Account Managers (TAM) will execute the Android XR Early Access Program (EAP) Playbook. The TAMs will facilitate the development of AI Glasses applications for partners under NDA/TTA agreements using Android Studio and prototype hardware.

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Geographic Coverage 

TAM (APAC): Based in the APAC region. Primary support for partners in Korea and Japan. 
Requirement: Professional proficiency in Korean. Japanese language skills are preferred. 

 

Core Service Activities 

  • Partner Relationship Management: Act as the primary technical point of contact; lead biweekly syncs and manage all communications via the "Collaboration Document." 
  • Technical Support & Triage: Perform Level 1 troubleshooting for SDK-related issues on prototype hardware. Monitor communication channels (tickets, email, IM) to provide timely technical guidance. 
  • Root-Cause Analysis (RCA): Conduct deep-dive analysis to differentiate between platform-level bugs and partner-side implementation errors. 
  • Cross-Functional Liaison: Advocate for partner needs by routing complex issues to Developer Relation Engineering (DRE) teams with documented reproduction steps. 
  • Workflow Optimization: Identify and suggest technical workarounds or optimizations specific to XR workstreams and application flows.

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Performance Metrics (SLA/KPI) 

To be finalized and monitored by the GVM. 

  • Response Time (SLA): TAM shall provide an initial response to EAP partner inquiries within 12 business hours. 
  • Resolution/Escalation Rate: 90% of Level 1 technical issues should be resolved or accurately routed to DRE or Eng within 2 business days. 
  • Data Integrity: 100% completion of the "Collaboration Document" and Status Trackers by Wednesday 12pm eastern every two weeks. 
  • Partner Satisfaction (DSAT): Maintain a minimum score of 80% on partner feedback surveys.
  • Language Accuracy (APAC): 80% of Korean/Japanese technical communications must meet professional accuracy standards without requiring internal re-translation

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Required Qualifications 

  • Technical Stack: Proficiency in Android Studio and the Android mobile/XR application lifecycle. 
  • Tooling: Experience with enterprise issue-trackers (e.g., Buganizer, Jira). 
  • Soft Skills: Proven track record in partner-facing roles, specifically in managing external expectations and reporting status to executive stakeholders. 
  • Industry Experience: Previous experience in QA, Technical Support, or Developer Relations within the mobile or XR space. 
Mandatory Skills: Mobile handset device testing .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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