Job Description
Job Title:  Service Desk Analyst
City:  Yokohama
State/Province:  Kanagawa-ken
Posting Start Date:  10/29/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Working Hours:

  • Daytime shift working hours: 8:00–17:00, 9:00–18:00, 10:00–19:00, 11:00–20:00, including 1 hour break
    (One of them will be assigned to you, but shift working hours would be changed regularly.)
  • Fixed Saturday & Sunday Off, No work during Public Holidays

Responsibilities:

  • Handle calls, emails, & Web tickets (daily)
  • Address technical queries and fix or log them appropriately accurately
  • Escalate queries when required to appropriate personnel
  • Identify trend of calls / tickets and highlight it to Incident Manager (IM)/L1.5 TL SDM as appropriate (Outage confirmation)
  • Log tickets in Service Now (SNOW) as per policies assigned according to the policies & procedures
  • Ensure Follow up mechanism is in place targeting customer’s issue resolution in an optimized manner enhancing Customer Delight
  • Ensure consistent productivity and quality of service
  • Meet SLAs and individual KPIs
  • Assist Operation Support System (OSS) with problem determination & handle any Severity 1 & 2’s appropriately
  • Should manifest flexibility to support operational requirements
  • Maintain highest level of ethical work standards and be compliant with Organization & Project policies & procedures
  • Shift timing is 9 hours which includes one hour break

Key Experiences And Skills Required:

  • 1–2 years of overall experience in IT troubleshooting – IT helpdesk or service desk experience is mandatory
  • Bachelor Degree
  • Excellent analytical problem solving and critical thinking skills
  • Exceptional oral and written communication skills
  • Ability to work independently, multi-task, and take ownership of various parts of a Project or Initiative
  • Japanese Language (N2 or N1) is mandatory along with English speaking & writing ability

 

͏

͏
Mandatory Skills: TIS Service Desk .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

求人アラートの取得

募集中の求人情報があるときに通知を受け取り、その他の関連するキャリアニュースを入手します


登録する >

参加する

あなたの興味やスキルに合った募集中の職種を探す


求人検索 >

不審なメール、広告、またはWiproでの求人に遭遇した場合は、helpdesk.recruitment@wipro.co までメールでお問い合わせください。履歴書は履歴書やキャリア応募の監視対象ではないため、このIDに履歴書を電子メールで送信しないでください。

非倫理的/不公正な雇用慣行に関する苦情や懸念は、ombuds.person@wipro.com のオンブズグループに送信する必要があります。

私たちは機会均等雇用主です。資格のあるすべての応募者は、人種、肌の色、カースト、信条、宗教、性別、婚姻状況、年齢、民族および出身国、性自認、性表現、性的指向、政治的指向、障害の有無、保護された退役軍人の地位、または法律で保護されているその他の特性に関係なく、雇用の検討を受けます。

ウィプロは、アクセシブルで協力的でインクルーシブな職場の構築に取り組んでいます。採用および選考プロセス全体を通じて、障害者を含むすべての応募者に合理的な配慮が提供されます。宿泊施設は、可能であれば、申請前に通知する必要があり、個別に検討されます。ウィプロはすべての人に平等な機会を提供し、多様性を大切にしています。