Job Description
Job Title:  Service Level Manager L3
Req Id:  109697
City:  Coimbatore
State/Province:  Tamil Nadu
Posting Start Date:  11/13/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Service Level Management (SLM) Manager 

Location - Pune, Bangalore, Coimbatore, Mysore, Kochi

Key Highlights

  1. Primary Goal: Ensure IT service delivery meets agreed targets for existing and new services.
  2. Core Responsibilities:
    • Define, document, agree, monitor, and report IT service levels.
    • Design SLA frameworks and produce Service Level Requirements (SLRs).
    • Monitor service performance against SLAs and improve customer satisfaction.
  3. Relationship Management: Maintain strong communication with business and customers to set clear expectations.
  4. Continuous Improvement: Implement proactive measures and Service Improvement Plans (SIP) where cost-justifiable.
  5. Reporting & Reviews: Produce service reports, conduct service reviews, and revise underpinning agreements.
  6. Experience Requirement: Minimum 10 years in Service Level Management and 2 years supervisory experience.
  7. Key Skills:
    • Strong communication (written & oral), interpersonal skills, and flexibility.
    • Analytical, problem-solving, strategic planning, and execution ability.
    • Ability to prioritize and deliver under pressure.
  8. Preferred Certifications: PMP, Green Belt (GB), Black Belt (BB).
  9. Additional Exposure:
    • Financial aspects of project management.
    • Migration experience.
  10. Technical Proficiency: MS Word, Excel, Access, PowerPoint.

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Mandatory Skills: ITIL Cross Functional Service Management .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

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