Resource Expertise Description

The ServiceNow Cloud Engineer will join an in-flight ServiceNow programme where the platform is already in place and delivery activity has already begun. The role will provide hands-on technical engineering support across ServiceNow environments, integrations, cloud connectivity, automation, configuration, testing, deployment and operational readiness. The engineer will rapidly understand the current implementation, inherited configuration, integration landscape, backlog, defects and delivery dependencies, then work with architects, developers, platform teams, cloud engineers, security, operations, testing and business stakeholders to stabilise, progress and operationalise the ServiceNow solution. The focus is on practical delivery, high-quality build, reliable integrations, controlled releases, secure platform operation and ensuring the ServiceNow capability is ready for sustainable support.

Key Responsibilities

· Rapidly review the in-flight ServiceNow implementation, including platform configuration, environments, integrations, automation, backlog, defects, deployment approach, technical risks and open engineering tasks.

· Provide hands-on engineering support for ServiceNow configuration, scripting, workflows, integrations, data loads, automation, scheduled jobs, connectors, platform utilities and deployment activities.

· Support ServiceNow cloud environment management, including instance administration, environment readiness, upgrade preparation, clone coordination, access controls, release support and operational handover.

· Build, test and troubleshoot integrations between ServiceNow and enterprise systems, cloud platforms, identity providers, monitoring tools, data sources and service management tooling.

· Work with architects and delivery teams to translate solution designs into reliable technical configuration, reusable components, scripts, flows, integration patterns and deployment packages.

· Investigate and resolve technical defects, configuration issues, integration failures, data load errors, performance concerns and environment-related blockers.

· Support testing activities, including unit testing, system testing, integration testing, regression testing, defect triage, evidence capture and technical remediation.

· Implement secure engineering practices for ServiceNow, including role-based access, credential handling, integration security, logging, auditability and alignment to security standards.

· Collaborate with ServiceNow platform teams, cloud infrastructure teams, integration teams, security, operations, architecture, testing, release management and business process owners to resolve dependencies and keep delivery moving.

· Prepare and maintain technical documentation, deployment notes, runbooks, configuration records, integration specifications, troubleshooting guides and handover materials.

Expertise Must Have

· Hands-on ServiceNow engineering experience, including configuration, scripting, workflows, Flow Designer, business rules, client scripts, UI policies, scheduled jobs and platform utilities. · Experience supporting an in-progress ServiceNow implementation, including inherited configuration, active development, backlog delivery, defect remediation and release preparation. · Knowledge of ServiceNow instance administration, environment management, application deployment, update sets, application repository, cloning, upgrades and release controls. · Experience building and supporting integrations using REST/SOAP APIs, IntegrationHub, import sets, transform maps, MID Server, connectors, web services and enterprise integration patterns. · Understanding of cloud and hybrid infrastructure concepts, including networking, identity, monitoring, security, access control, data movement and operational support processes. · Ability to troubleshoot configuration, integration, data, access, workflow, performance and environment issues in a structured and pragmatic way. · Experience supporting technical testing, defect triage, remediation, deployment readiness, release activities and transition to support. · Good understanding of ITIL, ITSM processes, service management tooling and operational support models. · Strong collaboration skills with architects, developers, testers, cloud engineers, integration teams, security teams, operations and business stakeholders. · Ability to produce clear technical documentation, runbooks, configuration notes, deployment records, integration documentation and handover materials.

Expertise Nice to Have

· ServiceNow Certified System Administrator, Certified Application Developer or relevant ServiceNow implementation certifications. · Experience with ServiceNow ITSM, ITOM, ITAM, CMDB, Discovery, Service Mapping, SecOps, CSM, HRSD or custom application development, depending on programme scope. · Experience working with cloud platforms such as Microsoft Azure, AWS or Google Cloud, including integration, monitoring, identity, automation or operational support use cases. · Experience with MID Server setup, troubleshooting, connectivity, credential management, discovery support or integration runtime support. · Knowledge of DevOps, CI/CD, source control, automated testing, release pipelines, environment promotion and deployment governance for ServiceNow. · Experience joining a ServiceNow programme mid-flight and helping stabilise delivery, resolve defects, improve technical quality and prepare the solution for go-live or transition. · Consulting or programme delivery experience, including working with incomplete documentation, inherited configuration, active delivery teams, delivery pressure and multiple stakeholder groups.