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Job Description:

The candidate will be responsible for designing, deploying, and managing ServiceNow Discovery and Service Mapping solutions that meet both current and anticipated requirements

Responsibilities:

• Design, deploy, and managed Discovery and Service Mapping solutions for both on-premise and cloud resources
• Define, create, and manage the Discovery infrastructure, including schedules, credentials, and mid-servers
• Define, create, and manage Service Mapping infrastructure, including patterns
• Provide Governance to ensure the integrity of Discovery and Service Mapping
• Develop, document, implement, and maintain Discovery and Service Mapping governance processes, procedures, and policies
• Create and maintain Discovery-related and Service Mapping-related documentation
• Design, develop, and deploy new Discovery or Service Mapping functionality
• Ensure that Discovery and Service Mapping are performing as expected
• Ensure Discovery meets it requirements, including schedule scope, schedule completion and CMDB data population
• Ensure Service Mapping meets is requirements, including CMDB data population
• Define, create, and monitor Discovery / Service Mapping health reports and dashboards
• Identify, investigate and resolve Discovery and Service Mapping issues
• Design and deploy Discovery and Service Mapping Integrations
• Design, implement, and manage Discovery and Service Mapping integrations with other systems
• Ensure that Discovery and Service Mapping are aligned with other methods of populating the CMDB

Required Qualifications

• Comprehensive understanding and background in ServiceNow Discovery, including Cloud Discovery, and how each should populate the CMDB
• 4+ years' hands-on experience designing, implementing, and managing ServiceNow Discovery, including ServiceNow Cloud Discovery
• ServiceNow Cloud Discovery experience should include Cloud Storage, Cloud Functions, Cloud APIs, Cloud Containers, etc.
• Experience developing, documenting, implementing, and maintaining ServiceNow Discovery governance processes, procedures, policies and related documentation
• Strong knowledge of IP Subnets to develop effective ServiceNow Discovery schedules
• Experience designing and implementing MID-Servers for ServiceNow Discovery
• Experience creating / updating ServiceNow Discovery IP ranges and schedules
• Experience must include knowledge of, and the ability to properly interpret and act on, CI IRE rules, discovery logs (e.g.: errors), patterns and probes (e.g.: debugging)
• Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST
• System administration experience using SHELL/BASH and / or PowerShell
• Familiarity with XML and JSON/script language concepts
• Strong analytical and problem-solving ability
• Strong interpersonal skills
• Proven self-starter who is resourceful, takes the initiative, and sees it through
• Excellent verbal and written communication skills and a proven ability to interact professionally with a diverse group
• ServiceNow CSA or ITOM  certifications
• ServiceNow Discovery Fundamentals

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicates including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.