Job Description
Job Title:  ServiceNow ITSM Product Owner
Req Id:  80132
City:  Guadalajara
State/Province:  Jalisco
Posting Start Date:  8/6/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

ServiceNow ITSM Product Owner

A ServiceNow Product Owner is responsible for defining and prioritizing features, enhancements, and technical improvements within the ServiceNow platform, acting as a bridge between business needs and the development team, and ensuring the successful delivery of digital products

 

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Key Responsibilities:

  • Product Roadmap Ownership: Owns the ServiceNow product roadmap, defining and prioritizing features, enhancements, and technical improvements
  • Stakeholder Collaboration: Works closely with business and IT teams to gather requirements and translate them into actionable user stories.
  • Prioritization and Backlog Management: Prioritizes features and enhancements based on business value, customer impact, and technical feasibility, managing the product backlog.
  • Program Progress Monitoring: Monitors program progress, provide status updates, and generate insights to influence product decisions and foster continuous improvement.
  • Digital Product Management: Leads digital product management activities across the ServiceNow implementation, collaborating with technical digital product teams.
  • End-to-End Ownership: Takes end-to-end ownership of the consultancy engagement delivery, participating in Business Analysis, SDLC processes following Agile methodology and Quality Assurance guidelines.
  • Customer Advocacy: Champions the needs of the customer, ensuring that their pain points are addressed throughout the product development process and follows best practice for the development of the platform.
  • Communication and Collaboration: Act as a primary point of contact between functional stakeholders and the ServiceNow development team.
  • Learning and Development: Stay up to date with the latest ServiceNow features and best practices.

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Deliver

No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes 
No formal escalations

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Mandatory Skills: ServiceNow - IT Service Management .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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