Job Description
Job Title:  ServiceNow Order Management for Telecommunications (OMT) Architect
City:  Melbourne
State/Province:  Victoria
Posting Start Date:  5/21/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

ServiceNow Order Management for Telecommunications (OMT) Architect

Bridges business strategy with technical execution, designing complex, automated workflows that span product modeling, inventory management, and order fulfillment. This role ensures that OMT applications are scalable, adhere to best practices, and integrate seamlessly with Telecommunications Network Inventory (TNI), Field Service Management (FSM), and external systems.

Core Responsibilities and Implementation Focus
Order Management Design: Design of product, service, and resource orders, ensuring efficient decomposition and orchestration of customer orders.
Integration with TNI and FSM: Implementation involves integrating OMT with Telecommunications Network Inventory (TNI) to map OMT actions and service specifications to Change Models. This includes automating work order creation for field services during order fulfillment.
Architectural Models: Implementation often utilizes domain separation to segregate data across customer lines, or application extension to build custom, scoped applications within the ServiceNow framework.
Decision Tables & Automation: Use of decision builders to map product, service, and resource specifications to specific work order templates and workflows.
Data Modeling: Aligning OMT structures with the Common Service Data Model (CSDM) to ensure a solid foundation for data and process integration.

Key Implementation Phases (Architecture Perspective)
Define Architecture: Designing the product catalog, service models, and integration points.
Establish Foundation: Utilizing ServiceNow TSM (Telecom Service Management) best practices.
Automate Processes: Implementing workflows for orchestration using tools like Itential for ServiceNow OMT to connect with network inventory.
Governance & Optimization: Managing technical debt and ensuring the implementation follows ServiceNow platform standards.

Key Skills for an OMT Architect
Deep understanding of ServiceNow OMT, TNI, and FSM modules.
Experience in catalog modeling and product specification design.
Expertise in IntegrationHub and REST/SOAP API for third-party integrations.
Proficiency in designing scoped applications.
Knowledge of CSDM framework

TMF API knowledge is preferred

 

 
Mandatory Skills: Telecom 5G Wireless Modems SW .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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