Job Description
Job Title:  ServiceNow Technical Lead
City:  Philadelphia
State/Province:  Pennsylvania
Posting Start Date:  3/13/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

ServiceNow Technical Lead/Senior Engineer/Senior Developer

Experience:
10+ years overall experience with strong ServiceNow technical leadership.

Role Summary

Seeking experienced ServiceNow Technical Lead for a large Telecom customer to provide hands-on technical leadership across a large, multi-instance ServiceNow platform. The role requires end-to-end ownership of solution delivery, with ServiceNow positioned as an orchestration, automation, and visibility layer integrated with multiple enterprise systems.

Key Responsibilities

✓ Own end-to-end technical delivery: design, build, test, deploy, and support

✓ Lead technical decisions for user stories and enhancements; ensure upgrade-safe, scalable, supportable solutions

✓ Drive developer-led testing and regression control in agile delivery

✓ Lead UI Builder / Workspace design with governance discipline

✓ Design and support integrations using REST APIs and MID Server

✓ Support multi-instance deployments, upgrades, and release governance

✓ Improve CMDB and ITOM capabilities aligned to operational needs

✓ Collaborate with architects, product owners, and stakeholders; communicate risks and mitigation plans


Required Skills

✓ Strong hands-on experience with ServiceNow ITSM, ITOM, and CMDB

✓ Experience working in large, multi-instant ServiceNow environments

✓ Expertise in Flow Designer, Integration Hub, UI Builder, Workspaces

✓ Strong integration experience using REST / Scripted REST APIs and MID Server

✓ Solid understanding of upgrade-safe development and release discipline

✓ Proven ability to lead testing and quality practices in developer-led models

✓ Strong communication skills and ownership mindset

ITOM Skills (Detailed Expectations)

✓ ServiceNow Discovery: configure discovery schedules, credentials, probes/patterns; troubleshoot discovery failures; ensure accurate CMDB population

✓ Event Management: configure event rules, alert management, sum up/correlation patterns, and automated incident/notification workflows

✓ Monitoring Tool Integrations: integrate ServiceNow with monitoring/observability tools (e.g., Splunk, SCOM, SolarWinds, ELK, Azure) using native connectors where available and custom integrations where required

✓ Operationalization: define runbooks for event ingestion, mapping (CI-to-alert), and reprocessing; monitor/tune ITOM performance and reliability

✓ Service Modelling: create/maintain service models/maps and align mapping outcomes with CMDB data quality and operational use cases


Preferred

✓ Exposure to ServiceNow Telecom Domain Solutions, CSDM and Service modeling
✓ Experience with DevOps / CI-CD concepts
✓ Experience integrating ServiceNow with external enterprise platforms
✓ ITIL and/or ServiceNow certification

 
Mandatory Skills: ServiceNow - SaaS .

 

Experience: 5-8 Years .

 

The expected compensation for this role ranges from $60,000 to $135,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.