Job Description

Client is looking for strong profile with experience in PowerShell and CICD to streamline engineering flows.
 Sheffield
Detailed JD:
 Key Responsibilities
Citrix & VDI Operations
•    Maintain and optimize enterprise Citrix Virtual Apps and Desktops (CVAD/DaaS), NetScaler/ADC, and core hypervisor/cloud environments.
•    Citrix/VDI/Cloud PC administration, including planning, provisioning, migration, and users support.
•    Support and maintain OpenShift/VMWare based virtual machine workloads, ensuring scalability and resilience.
Proactive Monitoring & End User Experience
•    Proactively monitor end-user experience (DEX), session latency, and logon performance using analytics tools and automated remediation scripts.
•    Manage image updates, VDA provisioning (MCS/PVS), profile management, and zero-day vulnerability mitigations.
AI-Driven Infrastructure Automation
•    Implement and customize Microsoft Copilot and LLM assisted workflows to automate routine Citrix & VDI operational tasks, ticket triage, and incident resolution.
•    Build prompt libraries, automated diagnostics, and agentic workflows to streamline system health checks, log analysis, and root-cause investigations.
Process & Efficiency Engineering
•    Identify repetitive operational bottlenecks across Level 2/3 virtualization support and develop self-healing automations via PowerShell, or Python, and Copilot integrations.
•    Create smart documentation, automated handover summaries, and SOPs using AI productivity tools.
Scripting, ITSM & Cross Functional Delivery
•    Develop and maintain scripts/tools (e.g., PowerShell, Python) to streamline operations and reduce manual effort, leveraging DevOps practices and tools (Ansible, Jenkins, Git)
•    Align operations with ITSM practices, including incident, problem, and change management.
•    Partner with cross-functional teams (support, project, engineering etc.) to deliver integrated solutions.
•    Fulfillment and operation activities for all infrastructure components supporting our desktop virtualization service across the HSBC group.
 
Skills / Experience
•    At least 5 – 7 years of experience in the Desktop Virtualization, with solid Citrix XenApp, NetScaler, Azure W365, VMWare administration experience.
•    Knowledge of technical components of the VMWare/OpenShift Hypervisor, vCenter, Windows Servers 2016/2019, TCP/IP networking, and VPN gateway.
•    Scripting and automation experiences, with proficiency in the use of PowerShell scripting, Jenkins, and Ansible.
•    Experience of associated technology areas: AI, Active Directory, Microsoft Intune, , MECM, MS Office, Java, Browsers, Identity and Access Management tooling.
•    Knowledge and experience of using Agile delivery methods and tools to implement both tactical and strategic changes is a plus.
•    Interpersonal skills – demonstrate good judgement and a good level of communication. Ability to articulate complex technical issues concisely.
•    Work independently and under high pressure, including but not limited to meeting tight deadline, work in odd hours and holiday.
•    Experience working in large-scale multinational companies, experience of working as part of an Agile or Operation team is a plus.
•    Respectful of different cultures, working with colleagues from across all the globe.
•    Work proficiency in English speaking and technical writing.

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Do

• Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications 
  • Design and define the overall DevOps architecture/ framework to for a project/ module delivery as per the client requirement
  • Decide on the DevOps tool & platform and which needs to be deployed aligned to the customer s requirement
  • Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly
  • Define & manage the IT infrastructure as per the requirement of the supported software code
  • Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, to testing, to staging, to release, configuration and monitoring
  • Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions
  • Ensure on boarding application configuration from planning to release stage
  • Integrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained

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• Provide customer support/ service on the DevOps tools 
  • Timely support internal & external customers escalations on multiple platforms
  • Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module
  • Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost 
  • Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems 
  • Follow escalation matrix/ process as soon as a resolution gets complicated or isn t resolved
  • Provide knowledge transfer, sharing best practices with the team and motivate 

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• Team Management
  • Resourcing
    • Forecast talent requirements as per the current and future business needs
    • Hire adequate and right resources for the team 
    • Train direct reportees to make right recruitment and selection decisions 
  • Talent Management
    • Ensure 100% compliance to Wipro s standards of adequate onboarding and training for team members to enhance capability & effectiveness
    • Build an internal talent pool of HiPos and ensure their career progression within the organization
    • Promote diversity in leadership positions
  • Performance Management
    • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
    • Incase of performance issues, take necessary action with zero tolerance for will based performance issues
    • Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team
    • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
    • Exercise employee recognition and appreciation 

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Deliver