Job Description
Job Title:  Software Asset Management
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  8/27/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Key Responsibilities

1. Tool Ownership & Architecture

  • Act as L3 technical owner for the SAM toolset (primary SAM platform plus supporting discovery/inventory tools).
  • Define and maintain tool architecture, integrations, and data flows (discovery → inventory → normalization → license position).
  • Design and implement configurations, customizations, and upgrades in line with best practices and governance standards.

2. Operations, Support & Incident Management

  • Provide L3 support for incidents, problems, and service requests related to SAM tools, including complex configuration or data issues.
  • Perform root cause analysis and implement permanent fixes for recurring tool issues and data inconsistencies.
  • Support on-call/major incident processes when SAM tools impact critical compliance/operational activities.

3. Data Quality, Normalization & License Positioning

  • Implement and refine discovery and normalization rules to improve software recognition and catalog accuracy.
  • Work with SAM analysts to ensure accurate license consumption and compliance reporting (effective license position).
  • Develop and maintain data quality dashboards and correction routines (e.g., duplicate assets, unmapped software, stale devices).

4. Integration & Automation

  • Design and maintain integrations between SAM tools and:
    • CMDB/asset repositories
    • Endpoint management (SCCM/Intune, etc.)
    • Procurement/ERP systems
    • ITSM platforms (ServiceNow, Remedy, etc.)
  • Build and maintain automation scripts and workflows for routine operations (data imports/exports, reconciliations, notifications, clean-up).

5. Governance, Compliance & Optimization Support

  • Support SAM / Licensing teams by providing reliable tooling, data, and technical insights for audits and true-ups.
  • Implement policies and guardrails in the tools to support license governance (blacklists/whitelists, restrictions, reclamation workflows).
  • Contribute to license optimization initiatives by enabling accurate reporting and scenario analysis through the tools.

6. Documentation, Standards & Continuous Improvement

  • Develop and maintain technical documentation, runbooks, and configuration baselines for the SAM toolset.
  • Define standards and best practices for SAM tool usage, configuration, and integration.
  • Identify and drive continuous improvement opportunities (new features, performance tuning, automation, reporting enhancements).

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Required Skills & Competencies

  • Strong hands-on experience with at least one enterprise SAM platform (e.g., Flexera, ServiceNow SAM Pro, Snow, or equivalent).
  • Good understanding of software licensing models (per device, per user, server/CAL, core-based, subscription/SaaS) and their impact on data and tooling.
  • Experience with discovery / inventory tools and CMDB concepts.
  • Proficiency with SQL and/or scripting (e.g., PowerShell, Python) for data analysis, automation, and troubleshooting.
  • Experience with system integrations (APIs, web services, scheduled imports/exports) between SAM tools and other IT systems.
  • Familiarity with ITSM/ITIL processes (Incident, Problem, Change, Request) in a managed services context.
  • Strong analytical, troubleshooting, and documentation skills.
  • Good communication and stakeholder management skills; able to work with SAM analysts, procurement, security, and operations teams.

Good-to-Have

  • Exposure to cloud/SaaS license management (M365, Azure, AWS, Salesforce, etc.) within SAM tools.
  • Experience with reporting/BI tools (Power BI, Tableau, etc.) for advanced SAM analytics.
  • Certifications in ITIL, SAM (e.g., CSAM), or specific SAM tools/platforms.
Mandatory Skills: Software Asset Management .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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