Job Description

Role Purpose

Support CIS pursuits by converting requirements into clear, complete and commercially usable solution inputs. The role is primarily internal and focuses on RFIs, qualification responses and small single-tower opportunities, exercising authority over the solution work products and pursuit activities assigned to the role.

Key Responsibilities

• Analyse RFI, RFQ and RFP requirements and maintain compliance and response trackers.
• Coordinate inputs from tower SMEs, delivery, transition, finance, risk and commercial teams.
• Draft service descriptions, scope statements, assumptions, dependencies, exclusions and solution narratives.
• Prepare initial effort estimates, resource pyramids, location mixes and bill-of-material inputs using approved methods.
• Create and maintain architecture diagrams, operating-process views, response templates and reusable solution assets.
• Support internal reviews, resolve action items and maintain version control across proposal artefacts.
• Assist with client clarification responses and presentations when requested by the lead architect.

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Key Responsibilities

• Analyse RFI, RFQ and RFP requirements and maintain compliance and response trackers.
• Coordinate inputs from tower SMEs, delivery, transition, finance, risk and commercial teams.
• Draft service descriptions, scope statements, assumptions, dependencies, exclusions and solution narratives.
• Prepare initial effort estimates, resource pyramids, location mixes and bill-of-material inputs using approved methods.
• Create and maintain architecture diagrams, operating-process views, response templates and reusable solution assets.
• Support internal reviews, resolve action items and maintain version control across proposal artefacts.
• Assist with client clarification responses and presentations when requested by the lead architect.

Solution and Deal Ownership

• Own assigned proposal work packages and individual solution artefacts.
• Support one CIS tower such as Cloud, Data Centre, Digital Workplace, Network, Security or Service Management.
• Exercise solution authority within the pursuit and engage the wider architecture, commercial and delivery community when decisions require broader alignment.

Client and Stakeholder Engagement

• Work mainly with internal sales, practice, delivery, finance, transition and commercial stakeholders.
• Participate in selected client calls for clarifications, note capture and follow-up actions.
• Communicate clearly in writing and present assigned sections with guidance.

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Required Capabilities

• Working knowledge of at least one CIS tower and awareness of adjacent towers.
• Strong proposal writing, documentation, presentation and spreadsheet skills.
• Ability to interpret requirements and translate them into structured solution content.
• Basic understanding of managed services, transition, SLAs, governance, automation and cloud operating models.
• Attention to detail, ownership of deadlines and disciplined configuration management.

Leadership Expectations

• Lead the assigned solution workstream and drive alignment across SMEs, delivery, commercial, transition and practice teams.
• Demonstrate reliability, learning agility and constructive challenge.

Education and Preferred Credentials

• Minimum educational qualification: MBA or a Bachelor’s degree in Engineering.
• Foundation-level cloud, ITIL, networking, workplace or security certification is preferred.

Indicative Role Scope

The B3 profile typically applies to RFIs, small single-tower opportunities and defined workstreams within larger pursuits. This is guidance rather than a fixed boundary. The Solution Manager has authority over the assigned solution scope and may lead broader or more complex pursuits based on capability, context and business need.

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• Share templates, lessons and reusable content with peers.

Education and Preferred Credentials

• Minimum educational qualification: MBA or a Bachelor’s degree in Engineering.
• Foundation-level cloud, ITIL, networking, workplace or security certification is preferred.

Indicative Role Scope

The B3 profile typically applies to RFIs, small single-tower opportunities and defined workstreams within larger pursuits. This is guidance rather than a fixed boundary. The Solution Manager has authority over the assigned solution scope and may lead broader or more complex pursuits based on capability, context and business need.

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4.Team Management 

• Resourcing

  • Anticipating new talent requirements as per the market/ industry trends or client requirements
  • Hire adequate and right resources for the team 
• Talent Management
  • Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
  • Build an internal talent pool and ensure their career progression within the organization
  • Manage team attrition 
  • Drive diversity in leadership positions
• Performance Management
  • Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
  • Ensure that the Performance Nxt is followed for the entire team
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team