Roles & Responsibilities:
Key Responsibilities
Splunk ITSI
· Design, develop, and maintain ITSI Services, KPIs, Entities, Service Templates, and Service Analyzer views.
· Configure KPI thresholds, including aggregate and per-entity thresholds.
· Build service health models and troubleshoot KPI health score and severity behavior.
· Configure KPI Base Searches and entity filtering/mapping.
· Develop and maintain Glass Tables and operational service views.
· Work with Episode Review, notable events, and correlation searches.
· Troubleshoot ITSI KPI data, entity mappings, thresholds, and service dependencies.
Splunk Development / Power User
· Write and optimize complex SPL searches using commands such as stats, eventstats, streamstats, chart, timechart, rex, lookup, eval, tstats, mstats, and mpreview.
· Develop interactive dashboards using Splunk Dashboard Studio.
· Implement dropdowns, multiselect filters, tokens, drilldowns, conditional coloring, heatmaps, trends, and KPI visualizations.
· Build and maintain reports, alerts, macros, lookups, saved searches, and calculated fields.
· Work with event and metric data, including Splunk Metrics Indexes.
· Troubleshoot SPL performance and improve search efficiency.
Skills Required:
· Strong Splunk SPL knowledge.
· Hands-on experience with Splunk IT Service Intelligence (ITSI).
· Strong experience with Splunk Dashboard Studio.
· Experience building ITSI Services, Entities, KPIs, Service Templates, and thresholds.
· Experience working with both event and metrics data.
· Strong knowledge of lookups, macros, alerts, reports, tokens, and drilldowns.
· Good troubleshooting and analytical skills.
· Basic understanding of Splunk administration and architecture.
Good to Have
· Experience integrating monitoring tools and enterprise applications with Splunk.
· Experience with infrastructure, application, network, and end-user monitoring data.
· Knowledge of ThousandEyes, SAP monitoring, Prometheus/Grafana-style metrics, or similar observability platforms.
· Experience with REST APIs and JSON.
· Splunk certifications such as Splunk Core Certified Power User or ITSI-related
Mandatory Skills: Splunk AIOPS .
Experience: 5-8 Years .
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