Job Description
Key Responsibilities
- Review customer onboarding and KYC documentation to ensure completeness, accuracy, and compliance.
- Verify client information through internal and external sources.
- Update customer records and internal systems accurately and within defined timelines.
- Identify discrepancies, inconsistencies, or potential risks and escalate appropriately.
- Conduct KYC due diligence in line with regulatory requirements and bank policies.
- Understand and apply global KYC, AML, and Compliance standards.
- Support periodic reviews, remediation activities, and ongoing customer due diligence processes.
- Maintain high standards of data quality and operational excellence.
Required Skills
- Strong understanding of KYC, AML, CDD, EDD, PEP, and Sanctions concepts.
- Good analytical and decision-making capabilities.
- Strong written and verbal communication skills in English.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Basic understanding of banking and financial services.
Preferred Qualifications
- CAMI Certification preferred.
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Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
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Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.