Job Description
Job Title:  SME L2
City:  St Louis
State/Province:  Missouri
Posting Start Date:  8/21/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

  • Setup nests prior to start of operations
  • Perform daily aircraft and flight-line checks (including pre-flight and post-flight inspections), and other start of day activities
  • Perform routine aircraft standard practices (as defined in Wipro Customer’s uncrewed aerial system maintenance manual)
  • Perform nest equipment and condition checks (before operations, during operations and end-of-day)
  • Maintain nest cleanliness within the nest boundary
  • Replace Wipro customer’s provided nest equipment as required
  • Participate in Personnel briefs
  • Maintain communications with the Wipro Customer’s flight operations center using Wipro Customer’s provided equipment
  • Respond to and complete field service tasks assigned by Wipro customer.
  • Respond to minor emergencies involving Wipro customer’s aircraft and equipment and report occurrences to the Wipro Customer’s designated flight operations manager (“FOM”)
  • When scheduled, visually monitor airspace to detect and report non-Wipro Customer aircraft
  • Monitor air-traffic displays provided by Wipro Customer to detect non-Wipro Customer’s aircraft and report to the pilot-in-command (“PIC”)
  • Monitor for and report hazardous weather conditions in the operating area to the FOM
  • Detect and report visible obstacles or other hazards to flight to the FOM
  • Verify and report location and height of detected obstacles as requested
  • Operate a Contractor-provided light vehicle (van) for movement between various Wipro Customer’s operating locations, move aircraft between sites, and recover Wipro Customer’s aircraft
  • Recover Wipro Customer’s aircraft that have landed outside the nest area
 

 

 

͏

Do  

  • Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting 
    • Acknowledge client cases as per the SLA’s defined in the contract 
    • Access client tool and log all incoming client cases accurately on the internal tool as per contract 
    • Accurately document all pertinent case information such as case number, case type, etc. of daily cases received 
    • Follow standard processes and procedures to track and prioritize all client cases
    • Accurately update the internal tool with daily cases and forward the same to respective agents and QAs
    • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in effective case logging and prioritization 
    • Maintain and timely update internal tool for agents to speed up response time
    • Identify red flags and escalate serious client issues to Team leader in cases of non-compliance and untimely resolution
    • Ensure all client information, disclosures and regulatory changes are given to agents and QA’s on a regular basis
    • Monitor compliance with service agreements to avoid legal challenges 
    • Share recorded case logs and status reports with clients and supervisors on a daily basis
Mandatory Skills: Drone Scan .

 

Experience: 1-3 Years .

 

The expected compensation for this role ranges from $37,500 to $83,600 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.