Long Description
The Service Associate Delivery Project Manager will act as the Single Point of Contact for the and Customer regarding all facets of the service delivery and order fulfillment phase, and, at times, may be involved in some pre-order planning. The PM will be responsible to facilitate and manage the overall order fulfillment process; from service installation to billing activation to ensure an efficient, effective service delivery experience for the customer. The SDPM is capable of handling multiple, concurrent, complex service orders, and coordinated customer infrastructure deployments.
DUTIES AND RESPONSIBILITIES
- General Requirements
- Customer-Centric Approach to Order Fulfillment
- Communication and Presentation Skills
- Organization Skills
- Project Management
- Collaboration skills
- Technical Skills
- Ability to analyze obstacles to customer requirements and propose/consider/persuade alternate solutions or methods of implementation.
- Validate service order information to ensure accuracy and continuity with product model. Ensures applicable revisions are within scope of project and do not impact customer commitment.
- Ability to comprehend customer requirements and propose solutions based on product model and supported technologies.
- Participates in special projects and performs other duties as assigned.
Experience: 3-5 Years .
The expected compensation for this role ranges from $45,000 to $121,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
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