Job Description
Job Title:  HSRD CERTIFIED BUSINESS SYSTEMS ANALYST
City:  Sunnyvale
State/Province:  California
Posting Start Date:  1/20/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Job Type: FTE only
Location: SUNNYVALE, California (Hybrid)
role: ServiceNow HRSD BSA

Top Skills:

ServiceNow HRSD Certification, Configurable Workspace, Now Assist

Job Title: ServiceNow HRSD (HR Service Delivery) BSA

  • We are seeking a skilled HRSD Business Systems Analyst (BSA) to partner closely with the ServiceNow HRSD Architect and act as the bridge between HR business stakeholders and IT/ServiceNow development teams. The HRSD BSA will gather and analyze requirements, collaborate on designing HRSD solutions, and ensure successful delivery of HR service management initiatives such as Configurable Workspace, Now Assist, Case & Knowledge Management, Employee Center Pro, and Workday integrations.
  • In addition to project delivery, the BSA will support Business-As-Usual (BAU) activities, including minor enhancements, defect fixes, incident triage, and process improvements to ensure the ongoing stability and efficiency of HRSD services

    Key Responsibilities:
    Requirements Gathering & Analysis:
    • Collaborate with HR stakeholders/ People Systems team to elicit, document, and prioritize requirements for HRSD modules, with a focus on Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro.
    • Identify gaps in current HR processes and recommend solutions leveraging ServiceNow HRSD capabilities.
    Solution Design & Collaboration:
    • Partner with the ServiceNow HRSD Architect and development teams to design scalable, efficient HRSD solutions.
    • Translate business needs into functional specifications, user stories, acceptance criteria, and process flows.
    Project Delivery Support:
    • Assist in sprint planning, backlog grooming, and prioritization of stories with HR business stakeholders.
    • Support SIT (System Integration Testing) and UAT (User Acceptance Testing) including test case preparation, execution, and validation for both new functionality and upgrade initiatives.
    Configurable Workspace Implementation:
    • Support design, testing, and rollout of HR Agent Workspaces (Configurable), ensuring workflows are intuitive, efficient, and aligned with HR operational needs.
    • Now Assist Implementation:
    • Collaborate on configuring and optimizing Now Assist for HR fulfillers to improve case handling efficiency and knowledge recommendations.
    Business-As-Usual (BAU) Support:
    • Support ongoing HRSD operations, including minor enhancements, defect fixes, and incident triage.
    • Monitor and ensure adherence to SLAs for incident resolution and defect turnaround.
    • Recommend process improvements and automation opportunities to reduce manual effort and improve HR service efficiency.
    Integration & Data Support:
    • Work with teams to support Workday HCM and other HR system integrations.
    • Ensure data accuracy and consistency across HRSD modules and integrated systems.
    Stakeholder Communication:
    • Act as a liaison between HR, IT, and development teams to ensure alignment on requirements, timelines, and priorities.
    • Facilitate workshops, demos, and training sessions as needed to ensure adoption of HRSD solutions.
    Continuous Improvement:
    • Identify opportunities to enhance HRSD processes, tools, and agent experiences.
    • Stay updated on ServiceNow HRSD best practices, new releases, and emerging capabilities relevant to HR fulfillers.
Mandatory Skills: Servicenow-Development .

 

Experience: 5-8 Years .

 

The expected compensation for this role ranges from $60,000 to $135,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.