Job Description
Job Title:  ITSM SOLUTION ARCHITECT
City:  Sunnyvale
State/Province:  California
Posting Start Date:  1/20/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Job Type: FTE only
Location: SUNNYVALE, California
Title: ServiceNow ITSM Solutions Architect/Lead Developer

Onsite/Hybrid/Remote: Onsite

Job Description:

We are seeking a highly skilled ServiceNow ITSM Solutions Architect to maximize the value of our existing Moveworks conversational AI integration and prepare ServiceNow for broader agentic AI adoption. This role will focus on identifying gaps, driving process and platform improvements, and ensuring ServiceNow ITSM evolves into a future-ready platform that improves employee experience and productivity.

 

Key Responsibilities:

Maximize Moveworks & AI Value

• Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities.

• Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates.

• Identify opportunities to expand agentic AI use cases across ITSM.

Platform Readiness & Strategy

• Identify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness.

• Strategize platform upgrades, evaluate new ServiceNow features, and create a T+30/60/90-day feature adoption plan.

• Partner with stakeholders to align on roadmap, prioritize features, and secure organizational buy-in.

Solutioning & Delivery

• Design and solution advanced fulfiller-side capabilities, leveraging predictive intelligence and Now Assist.

• Work with development teams to deliver demands/projects, ensuring compliance with CRB and change management processes.

• Architect scoped apps for custom workflows where required.

• Conduct Proof of Concepts (POCs), demos, and training sessions to drive adoption.

Collaboration & Stakeholder Engagement

• Partner with other solution architects to define end-to-end enterprise solutions.

• Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes.

Qualifications:

• experience with ServiceNow ITSM in solutioning, design, and delivery.

• Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks.

• Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development.

• Experience in platform upgrades, feature roadmaps, and adoption planning.

• Strong stakeholder management, communication, and change management skills.

• Ability to conduct POCs, training, and enablement sessions for both technical and non-technical teams.

 
Mandatory Skills: ServiceNow Solution Architecture .

 

Experience: 8-10 Years .

 

The expected compensation for this role ranges from $80,000 to $158,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.