Job Description
Job Title:  Lead Administrator L1
Req Id:  107073
City:  Sydney
State/Province:  New South Wales
Posting Start Date:  11/10/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

 

ServiceNow profile

Location – Sydney

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Key Responsibilities

  • Define and implement enterprise-scale ServiceNow architecture across CSM and TSM
  • Develop integration strategies for OSS/BSS systems and telecom-specific platforms.
  • Architect workflows for Customer Service Management (CSM) and Telecom Service Management (TSM).
  • Design self-service portals, virtual agents, and automation for high-volume telecom operations.
  • Ensure adherence to ITIL best practices and telecom regulatory frameworks.
  • Establish architecture standards and drive process optimization for service assurance and provisioning.
  • Collaborate with business leaders and technical teams to align solutions with strategic goals.
  • Provide thought leadership and mentor delivery teams.

Required Skills & Experience

  • Deep understanding of telecom processes: Order Management, Service Assurance, Network Operations.
  • Experience in large-scale digital transformation projects within Telco environments.
  • ServiceNow platform mastery (ITSM, ITOM, TSM, CSM).
  • Strong knowledge of integrations using REST/SOAP APIs and orchestration workflows.
  • ServiceNow Certified Technical Architect (CTA).
  • ITIL Foundation and relevant CIS certifications.

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Deliver

No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes 
No formal escalations

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Mandatory Skills: ServiceNow Service Portal .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

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