Job Description
Job Title:  TECHNO FUNCTIONAL CONSULTANT L2
City:  Sydney
State/Province:  New South Wales
Posting Start Date:  4/2/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Overview

We are seeking an experienced ServiceNow Now Assist (AI / Generative AI) Developer to design, implement, and operationalize AI‑driven capabilities on the ServiceNow platform. The role will focus on leveraging Now Assist, Predictive Intelligence, and Agentic AI capabilities to drive automation, improve user experience, and enable intelligent workflows across ITSM and related ServiceNow modules.

The candidate will work closely with platform architects, EUC / ITSM teams, and business stakeholders to deliver production‑ready AI solutions aligned to enterprise governance and security standards.

Key Responsibilities

·                     Design, configure, and implement ServiceNow Now Assist capabilities, including out‑of‑the‑box features and custom AI skills

  • Develop and enhance Generative AI use cases for incident resolution, request fulfillment, knowledge summarisation, and user assistance
  • Configure and manage Now Assist roles, permissions, skills, panels, logs, and usage analytics
  • Implement AI‑driven automation using Predictive Intelligence, Task Intelligence, and Agentic AI concepts
  • Design and deploy AI‑enabled workflows across ITSM (Incident, Request, Change, Knowledge) and related modules
  • Integrate Now Assist solutions with ServiceNow workflows, Virtual Agent, and ServiceNow AI tools

 

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Required Skills & Experience

·                     8+ years of hands‑on ServiceNow development experience

  • Proven experience implementing ServiceNow Now Assist (Generative AI) solutions (mandatory)
  • Strong understanding of ServiceNow AI capabilities, including:

o        Now Assist

    • Predictive Intelligence
    • Task Intelligence
    • Virtual Agent and AI workflows
  • Solid experience with ServiceNow scripting (JavaScript, Business Rules, Client Scripts, UI Policies, Flow Designer)
  • Experience working across ITSM modules (Incident, Request, Change, Knowledge)
  • Understanding of AI governance, security, and role‑based access controls within ServiceNow

Ability to independently design, deliver, and support AI solutions in enterprise environments

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2. Skill upgradation and competency building

  • Clear wipro exams and internal certifications from time to time to upgrade the skills
  • Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
  • Write papers, articles, case studies and publish them on the intranet

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Deliver

No. Performance Parameter Measure
1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

 

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Mandatory Skills: Servicenow-Development .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.