Job Description

Job responsibilities:

• Review Teamcenter PLM specifications, Architecture and Design documents for the system.
• Study and understand customer and internal specifications.
• Provide level 2 support for Business users on Incidents and Service request raised from the defined subject areas on Teamcenter PLM application including creating & updating relevant technical and service documentation.
• Teamcenter application installation, monitoring, patching, taking up weekly or monthly maintenance activities on the lower and Production servers.
• Contribute towards Knowledge creation, storage, sharing, applying and evaluating the artifacts as part of the Incident & Service Management process.
• Management of enhancement/change requests
• Submitting proposals, implementing improvements and optimization as part of Continuous improvement of the Teamcenter application.
• Creation of test protocols, confirming the error-free test execution and the desired functionality of the performed adjustments.
• Contribute to development and maintenance of a detailed disaster recovery plan and executing disaster recovery tests.
• Problem identification for Priority 1 & 2 and recuring incidents and contribute towards the Problem solution.
• Interact and collaborate directly with other support teams to drive incidents, problems and service requests through to resolution.

Skills required:

• University degree with at least 6+ years of experience on Teamcenter PLM.
• Good English communication skills both written and verbal.
• Should have good experience in application development and support on Teamcenter application.
• Knowledge of Teamcenter 13.X/14.X application.
• Good PLM domain knowledge.
• Should have experience on core Teamcenter features: e.g. Change Management, Client (RAC, AW), Component Management, Dispatcher, MCAD, Online help/Documentation, Parts, Performance, interfaces (e.g. SAP), Data Management, Integrated Material Management (IMM, substance compliance, BoM check), MS Office integration, Document Management, Reports/Search, User Management, License Management.
• Experience configuring T4EA & T4S integration and troubleshooting integration issues.
• Should have experience in BMIDE, ITK, Workflow, Product Structure, Deployment center, etc.
• Prior experience of providing Teamcenter application support to end users ensuring resolution and end user satisfaction.
• Handling certificates renewal on web server.
• Exposure to tools like ServiceNow, Jira, GitHub etc
• Defines activities to analyze, tune and monitor various environments for optimal performance and stability.
• Good knowledge in the set up and maintenance of development, test and production environments, as well as promote to production activities.
• Understanding of ITSM processes is essential like incident management, service management, knowledge management, continuous improvement, problem management etc.

Nice to have:

• Experience on NX (CAD)
• Knowledge on database administration, querying database (Oracle / MSSQL).
• Knowledge on managing scheduled /cron jobs

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Do

1. Instrumental in understanding the requirements and design of the product/ software

• Develop software solutions by studying information needs, studying systems flow, data usage and work processes
• Investigating problem areas followed by the software development life cycle
• Facilitate root cause analysis of the system issues and problem statement
• Identify ideas to improve system performance and impact availability
• Analyze client requirements and convert requirements to feasible design
• Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
• Conferring with project managers to obtain information on software capabilities