Job Description
Job Title:  TECHNICAL LEAD L1
City:  Tampa
State/Province:  Florida
Posting Start Date:  4/21/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Long Description

Job Title: Senior ServiceNow Developer
Location: Tampa, FL

Job Summary
We are seeking a highly skilled Senior ServiceNow Developer with strong hands-on experience in IT Service Management (ITSM) and HR Service Delivery (HRSD). This role focuses on designing, developing, and supporting scalable ServiceNow solutions while collaborating with Architects, Business Analysts, and key stakeholders to deliver high-quality, business-aligned implementations.

Key Responsibilities

  • Design, develop, configure, and customize ServiceNow solutions across ITSM and HRSD modules, including Incident, Problem, Change, Service Catalog, HR Case Management, and Lifecycle Events.
  • Implement and enhance HRSD Case Management, HR Services, Templates, Topics, Assignment Rules, and Knowledge Management.
  • Develop server-side and client-side components using Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Workflows, and Flow Designer.
  • Configure and maintain Service Catalog items, Record Producers, Notifications, SLAs, Reports, and Dashboards.
  • Build and support integrations using REST/SOAP APIs, Integration Hub, MID Server, LDAP, SSO, and email integrations.
  • Support CMDB, Discovery awareness, and ensure data integrity across ITSM processes.
  • Participate in the full SDLC, including requirements analysis, solution design, development, testing, UAT support, deployment, and L2/L3 production support.
  • Manage platform activities such as upgrades, cloning, update sets, and adherence to ServiceNow best practices.
  • Mentor junior developers and contribute to coding standards, best practices, and technical documentation.

Required Skills & Experience

  • Strong hands-on experience delivering ServiceNow ITSM and HRSD implementations.
  • Proficiency in JavaScript, Glide APIs, Flow Designer, and Integration Hub.
  • Experience customizing Service Portal and/or Employee Center.
  • Solid understanding of ITIL processes and HR service workflows.
  • Experience working in Agile/Scrum delivery environments.
  • Proven ability to independently own modules and deliver end-to-end solutions.

Certifications

  • ServiceNow Certified System Administrator (CSA) – Mandatory
  • CIS – ITSM and/or HRSD – Preferred
Mandatory Skills: ServiceNow - Platform Core .

 

Experience: 5-8 Years .

 

The expected compensation for this role ranges from $60,000 to $135,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.