Job Description
Job Title:  TEST ENGINEER L4(CONTRACT)
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  10/13/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description


Role Purpose


The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters.
 

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Do

  • Instrumental in understanding the test requirements and test case design of the product

    • Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements
    • Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation
    • Ensuring the test cases are peer reviewed and achieving less rework
    • Work with development team to identify and capture test cases, ensure version 
    • Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing)
    • Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc

  • To design and execute the automation framework and reporting

    • Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases
    • Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns
    • Detect bug issues and prepare file defect reports and report test progress
    • No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer  SLA's and norms
    • Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders
    • Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders

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  • Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution

    • Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
    • On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository
    • Updates of accurate efforts in eCube, TMS and other project related trackers
    • Timely Response to customer requests and no instances of complaints either internally or externally

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No Performance Parameter Measure
1 Understanding the test requirements and test case design of the product Ensure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros
2 Execute test cases and reporting Testing efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score

 

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Location :- PAN INDIA

Rate :- 140k/M

EXP :- 8+ years

Job Description: Genesys Cloud Testing Engineer

Role Overview

We are looking for a skilled Genesys Cloud Testing Engineer to validate and ensure the quality, reliability, and performance of Genesys Cloud CX contact center solutions. The role will be responsible for planning, designing, executing, and reporting testing activities across voice, IVR, routing, digital channels, integrations, reporting, and contact center operational workflows.

Key Responsibilities

· Design, develop, and execute test plans, test scenarios, test cases, and test scripts for Genesys Cloud CX solutions.

· Perform functional, integration, regression, system integration testing, user acceptance testing support, and production validation.

· Validate Genesys Cloud components including Architect flows, IVR, queues, skills-based routing, inbound and outbound call flows, callback, campaigns, digital channels, and reporting dashboards.

· Test integrations with CRM platforms, telephony systems, SIP/SBC, WebRTC, APIs, workforce management, call recording, and third-party applications.

· Analyze business requirements, technical specifications, and call-flow designs to ensure complete test coverage.

· Identify, document, track, and manage defects using tools such as Jira, Azure DevOps, Confluence, or similar platforms.

· Collaborate with developers, platform teams, business users, operations, and project stakeholders to resolve issues and ensure timely defect closure.

· Support migration, cutover, release validation, and hypercare activities for Genesys Cloud implementations and enhancements.

· Prepare testing status reports, quality metrics, defect summaries, and release readiness updates for project stakeholders.

· Contribute to continuous improvement of testing processes, automation practices, reusable test assets, and quality assurance standards.

Required Skills

· Hands-on experience in Genesys Cloud CX or Genesys contact center testing.

· Strong understanding of contact center concepts including IVR, ACD, call routing, queues, skills, agent desktop, call recording, and reporting.

· Experience in testing voice, digital, chat, email, outbound dialing, and CRM-integrated contact center solutions.

· Knowledge of telephony concepts such as SIP, SBC, BYOC, WebRTC, DTMF, and call recording validation.

· Ability to create detailed test cases from requirements, process flows, call-flow diagrams, and solution designs.

· Experience with defect management, test execution tracking, and requirements traceability.

· Good understanding of Agile delivery methodology and software testing life cycle processes.

· Strong analytical, problem-solving, communication, and stakeholder coordination skills.

Qualifications and Experience

· Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field.

· 3–6 years of experience in software testing, system testing, or contact center testing.

· Minimum 2 years of hands-on experience with Genesys Cloud CX, Genesys Engage, or similar contact center platforms is preferred.

· Experience working with enterprise contact center transformation, migration, or enhancement projects.

· ISTQB Foundation certification or equivalent QA/testing certification is an added advantage.

Preferred Skills

· Experience with Salesforce and Genesys integration testing.

· Exposure to automation testing tools and test automation frameworks.

· Knowledge of reporting validation, dashboards, historical data, CDR, billing, and quality management features.

· Experience supporting SIT, UAT, production deployment, and post-go-live validation.

· Ability to work independently in a fast-paced, client-facing delivery environment.

 

Mandatory Skills: Genesys Cloud Contact Center Admin .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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