Job Description
Job Title:  Customer Service Representative- Billing & Enrollment
Req Id:  89695
City:  Atlanta, Tampa
State/Province:  Florida, Georgia
Posting Start Date:  8/15/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. 
Job Description: 

Job Description

Customer Service Representative- Billing & Enrollment

Location: remote

Hours: must be flexible to work any shift during hours of operation from 8am-8pm ET

Compensation: $17 per hour, $18 per hour bilingual Spanish

 

Position Summary: 

The Billing and Enrollment Representative will be the first point of contact for our customers. In this role you will provide information to customers in response to complaints, account questions, billing, cancelations, and other queries. You will play a vital role in ensuring every customer feels valued and supported..

 

Additional Job Duties:

  • Respond to customer inquiries and resolve issues with professionalism and efficiency.
  • Demonstrate exceptional customer service, maintaining a positive and composed demeanor in all interactions.
  • Possess a strong aptitude for learning and robust problem-solving capabilities.
  • Ascertain customer requirements, probe for clarity and understanding, and leverage decision-support tools and resources to resolve both standard and complex issues requiring conceptual thinking and problem-solving.
  • Prepare and maintain accurate and complete documentation, including timely and appropriate account notations.
  • Utilize call tracking databases for efficient information tracking, documentation, and retrieval.
  • Ensure service delivery adheres to established contractual Key Performance Indicators (KPIs).

 

Requirements:

  • HS Diploma or GED
  • 1 – 3 years’ experience in related field – Health Insurance (Affordable Care Act) 
  • Proficient in Microsoft Office Suite
  • Flexibility to accommodate rotating shifts as required by operational needs

 

Preferences:

  • 3+ years experience in related field

Mandatory Skills: Customer Service

Expected annual pay for this role ranges from $30,000 to $37,000. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. 
Information at a Glance

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.